Head of Educational Technology Learning Spaces

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 110,000 - 124,000; Full time

Job summary

University of North Carolina at Chapel Hill invites applications for Head of Educational Technology Learning Spaces. This role leads Classroom Hotline, Learning Space Design, and Carolina Print Hub, guiding strategy, service delivery, and staff development.

The ideal candidate has a Master''s degree with 1-2 years plus experience, or a Bachelor''s with 2-4 years, and a proven record in AV, classroom tech, and IT services in higher education.

Qualifications

• Demonstrated project management knowledge and methodologies.
• Strong interpersonal, planning, organizing, and communication skills.
• Experience managing IT service operations including AV, classroom technology, and support.

Responsibilities

• Provide leadership and oversight for Classroom Hotline, Learning Space Design, and Carolina Print Hub.
• Oversee service delivery, staff supervision, budgeting, and vendor coordination.
• Collaborate across University to deploy, maintain, and support audio-visual classroom technologies.

Skills

Project management

Interpersonal skills

Planning and organizing

Communication skills

Customer support

Audiovisual technology

Education

Master's degree

Bachelor's degree

Job description

Posting Information

• Department: ITS - Educational Technologies-606000
• Career Area: Information Technology
• Posting Open Date: 10/28/2026
• Application Deadline: 11/16/2026
• Open Until Filled: No
• Position Type: Permanent Staff (EHRA NF)
• Working Title: Head of Educational Technology Learning Spaces
• Appointment Type: EHRA Non-Faculty
• Position Number: 00051453
• Vacancy ID: NF0010145
• Full Time/Part Time: Full-Time Permanent
• FTE: 1
• Hours per week: 40
• Position Location: North Carolina, US
• Hiring Range: $110,000 - $124,016
• Proposed Start Date: 11/30/2026

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

• University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning
• Exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events
• UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance

Primary Purpose of Organizational Unit

ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University's academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.

Position Summary

This position provides leadership and operational oversight for the unit's primary service areas: Classroom Hotline, Learning Space Design, and Carolina Print Hub. The Classroom Hotline provides audio-visual design, maintenance, lifecycle management, and support for faculty teaching in 200+ general purpose classrooms scheduled by the University Registrar. Learning Space Design services provide consultations, planning, design, and coordinating services for audio-visual renovations in other campus locations. Carolina Print Hub provides student-fee funded printing services through a distributed network of more than 70 campus printing locations.

The position is responsible for strategic planning, service delivery, staff supervision, budget management, vendor coordination, and the development of operational standards that ensure reliable, accessible, and innovative technology services. Working collaboratively across the University, the position advances teaching and learning by overseeing the deployment, maintenance, and support of audio-visual classroom technologies that enable faculty to effectively deliver instruction in general-purpose learning spaces.

Minimum Education and Experience Requirements

Master's and 1-2 years' experience; or Bachelors and 2-4 years' experience; or will accept a combination of related education and experience in substitution.

Required Qualifications, Competencies, and Experience

• Demonstrated knowledge of project management principles, practices, and methodologies.
• Strong interpersonal skills, planning, organizing, communication skills, and attention to detail.
• Demonstrated experience managing technical support, audiovisual, classroom technology, or IT service operations, including responsibility for service delivery, operational planning, and customer support.
• Knowledge of audiovisual technologies, learning spaces, and classroom technology ecosystems, including classroom presentation systems, conferencing, digital displays, and related technologies.
• Ability to balance strategic initiatives with day-to-day operational responsibilities, demonstrating sound judgment, problem-solving skills, and organizational effectiveness.

Preferred Qualifications, Competencies, and Experience

• Experience supporting classroom technology, learning spaces, or audiovisual services in a higher education environment.
• Experience working with facilities professionals, vendors, or construction teams on technology planning, design, and implementation projects.
• Experience managing technology lifecycle and replacement programs, including budgeting, procurement, inventory management, and long-term planning.

Special Physical/Mental Requirements

The position requires the ability to lift and maneuver audio/video components, ascend ladders, situational awareness and the ability to perform technical task under time pressure, while collaborating with multiple units across campus.

Campus Security Authority Responsibilities

Not Applicable.

Quick Link

https://unc.peopleadmin.com/postings/327782

Posting Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.