Medi-Cal Call Center CSR – Impactful Healthcare Support

Caloptima; Orange (CA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension program

Flexible scheduling

Tuition reimbursement

Professional development

Career development

Wellness programs

PTO

Job summary

CalOptima Health in Orange, CA seeks a Customer Service Representative to be the first contact for members and providers of Medi-Cal, handling inquiries about eligibility, enrollment, benefits and services, and guiding them through the program with empathy and accuracy.

This full-office position offers a structured team environment, opportunities to collaborate with providers and community partners, and a comprehensive benefits package.

Qualifications

• High School diploma or equivalent plus 6 months of call center experience or equivalent combination of education and experience.
• Typing speed of 35 words per minute (WPM) required.
• 6 months Medi-Cal/Medicaid or health services experience is a plus.

Responsibilities

• Serve as the first line of contact for CalOptima Health’s members and providers, assisting with questions and/or complaints related to Medi-Cal programs.
• Provide information regarding eligibility, enrollment, benefits and services.
• Enter accurate and complete documentation into internal systems for inquiries from members and providers.
• Build and maintain relationships with internal and external contacts through prompt and accurate service.

Skills

Typing 35 WPM

MS Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

CalOptima Health in Orange, CA seeks a Customer Service Representative to be the first contact for members and providers of Medi-Cal, handling inquiries about eligibility, enrollment, benefits and services, and guiding them through the program with empathy and accuracy.

This full-office position offers a structured team environment, opportunities to collaborate with providers and community partners, and a comprehensive benefits package.