Travel Consultant - Healthcare Team

Reed & Mackay; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Reed & Mackay is seeking a Healthcare Travel Planner in New York to manage travel logistics for healthcare professionals. This full-time role emphasizes excellent communication and relationship management skills, ensuring compliance with industry regulations while providing outstanding service.

The ideal candidate will have a proven track record in the travel industry and be capable of negotiating competitive fares, maintaining up-to-date knowledge of compliance requirements, and delivering exceptional service under pressure.

The compensation ranges from $70,000 to $75,000 USD annually, reflecting the candidate's skills and experience.

Qualifications

• Competent in managing travel for Healthcare Professionals (HCPs).
• Ability to apply compliance rules to travel bookings.
• Experience in the travel industry, especially corporate travel.
• Strong GDS experience and fare knowledge.
• Excellent knowledge of hotel negotiation and categories.

Responsibilities

• Manage end-to-end travel arrangements for HCPs.
• Liaise with clients and negotiate travel fares.
• Ensure compliance with industry regulations.
• Maintain focus on client accounts and income targets.
• Deliver outstanding customer service.

Skills

Communication skills

Relationship management

Attention to detail

Organizational skills

Problem-solving

Proficient in English

Knowledge of compliance rules

GDS experience

Fare and ticketing knowledge

Proficiency in Microsoft Office

Job description

Overview

At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.

With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.

Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.

Job Purpose

Due to the successful growth of our business, a full-time position has become available for a highly competent and experienced Healthcare Travel Planner, to work within the Healthcare Travel division. The Healthcare Travel division supports complex, compliance driven travel arrangements for Healthcare Professionals (HCPs), employee relocations and guest travel across global markets. The division ensures that all travel is delivered efficiently, accurately and in full alignment with industry regulations and internal governance requirements.

This varied role requires a team player with excellent relationship, communication and commercial skills, who will develop industry leading relationships. The successful candidate will ideally have a proven track record in booking in healthcare travel logistics, driving income levels into the business at every opportunity as well as possessing strong attention to detail and organisational skills and be able to demonstrate value to both clients and suppliers.

Key Responsibilities

• As a primary client liaison of the Healthcare Travel Department, you will further the vision and goals of R&M by providing outstanding support across global markets.
• Manage end-to-end travel arrangements for Healthcare Professionals (HCPs) in strict alignment with industry regulations and internal compliance frameworks.
• Follow established processes and standard operating procedures (SOPs).
• Make sure all travel bookings, documentation and any expenses follow required transparency, approvals and audit trail processes.
• Maintain up to date understanding of global and regional compliance requirements related to HCP engagement and event participation.
• Flag potential compliance risks proactively and ensure corrective actions are taken before travel is confirmed.
• Create individual and group (when required) reservations and accurately input data into internal software systems.
• Provide proactive and consultative travel planning expertise to support objectives and maximise client value.
• Negotiate competitive fares with airlines, hotels and ground suppliers, securing favourable rates.
• Maintain strong client focus at all times, delivering exceptional service.
• Understand client accounts, to immerse yourself in allocated client brand and culture through understanding of their marketplace and competitor landscape.
• Excellent and strong multi-tasker who works well under pressure and can easily deal with short lead requests within SLA.
• Attend client & internal meetings both virtual and face to face as and when required to do so.
• To be continually aware of the departmental targets and client income. Increase income levels reduce cancellations at all times.
• Achievement of pre agreed OKR’s.
• Support management on tasks and projects.
• To have regular 1:1 meetings with your Line Manager to progress of the objectives set.
• Financial targets contributed to and achieved.

Skills & Qualifications

• Fully competent in written and spoken English.
• Desirable additional language skills in Spanish, German, Italian, and French.
• Demonstrated experience managing travel for Healthcare Professionals (HCPs), with a strong understanding of industry compliance requirements.
• Ability to correctly apply compliance rules to travel bookings, documentation, approvals and reporting.
• Proven experience in the travel industry, ideally within corporate travel.
• Strong GDS experience.
• Excellent fare and ticketing knowledge, including Published, Nett & NDC fares.
• Extensive hotel knowledge, including room types, rate categories, cancellation terms, and supplier negotiation.
• Strong proficiency in Microsoft Office, particularly Excel and Outlook.
• Ability to handle short lead and urgent requests within SLA.
• Strong organisational and prioritisation skills, with the ability to manage changing demands effectively.
• Proactive, solutions driven mindset with strong problem-solving skills.
• Adaptable, collaborative, and able to work independently or as part of a team.

Compensation

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range: $70,000 USD - $75,000 USD

Equal Opportunities

At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we know people\'s different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.

Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.

Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at [e-mail].