Medallia Administrator & Developer: CX & Integrations Lead

UNAVAILABLE; McLean (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

UNAVAILABLE is seeking a Steampunk Medallia Administrator & Developer to serve as the primary technical resource for Medallia administration, configuration, and support. You will work with stakeholders to implement feedback programs, develop reporting solutions, maintain integrations, and ensure reliable customer experience data.

The role involves designing surveys and programs, configuring workflows and dashboards, building integrations, and ensuring data quality, performance, and security.

Qualifications

• Bachelor's degree and 5+ years of relevant experience.
• Experience administering and configuring Medallia or comparable platforms.
• Experience developing surveys, workflows, dashboards, and reporting solutions.
• Experience supporting SaaS platforms and enterprise integrations.
• Strong analytical and troubleshooting skills.
• Experience gathering and implementing business requirements.

Responsibilities

• Administer, configure, and maintain the Medallia platform.
• Design, build, test, and deploy surveys, feedback forms, and customer experience programs.
• Configure workflows, alerts, user permissions, dashboards, and reporting capabilities.
• Develop and maintain integrations between Medallia and enterprise systems.
• Support data collection, transformation, and reporting activities.
• Troubleshoot platform issues and provide ongoing operational support.
• Collaborate with business stakeholders to translate requirements into technical solutions.
• Ensure data quality, system performance, and platform security.
• Develop and maintain documentation, operational procedures, and best practices.
• Monitor platform usage and recommend improvements to enhance customer experience capabilities.
• Research new Medallia features and capabilities and recommend adoption strategies.

Skills

Medallia administration

Survey design

Dashboard & reporting

Data analysis

Troubleshooting

Business requirements gathering

Security clearance

Education

Bachelor's degree

Tools

Medallia platform

APIs & data integrations

Reporting tools

Job description

UNAVAILABLE is seeking a Steampunk Medallia Administrator & Developer to serve as the primary technical resource for Medallia administration, configuration, and support. You will work with stakeholders to implement feedback programs, develop reporting solutions, maintain integrations, and ensure reliable customer experience data.

The role involves designing surveys and programs, configuring workflows and dashboards, building integrations, and ensuring data quality, performance, and security.