Med/Surg & Ortho Department Support Assistant (Part-Time)

Trinity Health; Iowa; On-site; USD 21,000 - 28,000; Part time

Job summary

MercyOne Health System in Des Moines, IA is seeking a part-time Department Support Assistant to join the nursing unit. You will perform clerical duties, answer phones, maintain charts, and support patient flow within the unit.

The role requires familiarity with Electronic Health Records and communication systems such as Teletracking and Vocera. The hospital emphasizes safety, teamwork, and patient-centered service.

Qualifications

• Performs clerical duties for the nursing unit including charts, phones, and greeting visitors.
• Uses Electronic Health Records and communication technologies (Teletracking, Vocera, Hillrohm System) effectively.
• Communicates patient information or department needs (dietary, environmental, IT).
• Maintains a safe, neat work area; orders supplies; reports problems and conducts environmental rounding.
• Prepares documents and records to regulatory requirements.
• Follows safety, infection control, and Safe Medication Handling policies.
• Conducts auditing of records and data per unit management request.
• Maintains meeting room schedules.
• Other duties as assigned by the manager.

Responsibilities

• Performs clerical duties for the nursing unit by maintaining charts; answering multi-line phones; greeting and assisting customers in a friendly and timely manner; and sorting and distributing mail.
• Utilizes computer applications (Electronic Health Records, etc.) and communication technologies (Teletracking, Vocera, Hillrohm System, etc.) effectively.
• Communicates patient information or department needs such as dietary, environmental services, and all Information Technology issues.
• Maintains a safe, neat, and organized work environment by ordering and stocking supplies, forms, and equipment as necessary. Identifies and reports problems with supplies or equipment; enters repair requests; and conducts environmental rounding.
• Prepare documents and records in compliance with regulatory requirements.
• Demonstrates work practices consistent with safety, security, and infection control policies, including adhering to the Safe Medication Handling protocol for both delivery and removal of medications.
• Conducts auditing of records, data, and transactions per unit management team request.
• Maintains meeting room schedules.
• Other duties as needed and assigned by the manager.

Skills

Clerical skills

Customer service

Communication

Computer literacy

Phone handling

Education

High school diploma or equivalent

Tools

Electronic Health Records

Teletracking

Vocera

Hillrohm System

Job description

MercyOne Health System in Des Moines, IA is seeking a part-time Department Support Assistant to join the nursing unit. You will perform clerical duties, answer phones, maintain charts, and support patient flow within the unit.

The role requires familiarity with Electronic Health Records and communication systems such as Teletracking and Vocera. The hospital emphasizes safety, teamwork, and patient-centered service.