Med Office Scheduler I - Call Center

The CORE Institute; Wellington (FL); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Health benefits

Monthly stipend for ancillary benefits

HSA with company match

401k after 6 months with company match

Employee Assistance Program 24/7

Paid Time Off

Paid Holidays

Job summary

Center for Bone & Joint Surgery of the Palm Beaches in Wellington, FL is seeking a Medical Office Scheduler (Call Center) to manage clinic appointments, verify demographics and insurance, and support front-desk operations.

You will use the EMR and scheduling tools, handle calls promptly, ensure HIPAA compliance, and coordinate with staff to maintain smooth patient flow and confidentiality. This role offers strong team support and a comprehensive benefits package.

Qualifications

• Experience scheduling clinical appointments using EMR and scheduling tools.
• Ability to collect and verify demographic, insurance, and medical information.
• Respond to calls promptly and resolve requests accurately.
• Maintain strict confidentiality in accordance with HIPAA.

Responsibilities

• Schedule clinic appointments including consultations and follow-ups using the EMR and scheduling tool.
• Collect all pertinent demographic, insurance, and medical information.
• Confirm patient insurance eligibility at time of scheduling.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Triage and relay messages to appropriate staff and ensure confidentiality.

Skills

HIPAA compliance

Data confidentiality

Call handling

Tools

EMR system

Scheduling tool

Referral system

Job description

CBJ Headquarters
10131 Forest Hill Blvd
Ste 230
Wellington, FL 33414, USA

Center for Bone & Joint Surgery of the Palm Beaches is a multi‑location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.

Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on‑site X‑ray, on‑site MRI, on‑site physical therapy, and aquatic therapy.

As Center for Bone & Joint Surgery of the Palm Beaches continues to grow, we are looking for a Medical Office Scheduler (Call Center)

ESSENTIAL FUNCTIONS

• Schedule clinic appointments including consultations and follow‑up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tool and referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties as assigned

At Center for Bone & Joint Surgery, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part‑time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Paid Time Off
• Paid Holidays
• and more…

#CBJ

Equal Opportunity Employer
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