Med Office Scheduler I - Call Center

Healthcare Outcomes Performance Co. (HOPCo); Wellington (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive Health & Welfare Benefits

Monthly $43 stipend for ancillary bene

HSA with company match

401k after 6 months

Employee Assistance Program 24/7

Paid Time Off

Paid Holidays

Mileage reimbursement

and more...

Job summary

Center for Bone & Joint Surgery of the Palm Beaches is seeking a bilingual Spanish Medical Office Scheduler to join our call center team. You will schedule clinic visits, collect patient demographics and insurance information, and confirm insurance eligibility during scheduling.

Join a multi-location practice offering a comprehensive benefits package, including health benefits, a monthly stipend for ancillary benefits, an HSA with company match, a 401k plan after 6 months, PTO, holidays, mileage

Qualifications

• Bilingual Spanish required; assists Spanish-speaking patients.
• Experience scheduling appointments using EMR and scheduling tools.
• Maintains patient confidentiality per HIPAA.
• Communicates with staff and escalates patient concerns.

Responsibilities

• Schedule clinic appointments using EMR and scheduling tool.
• Collect demographic, insurance, and medical information.
• Verify insurance eligibility at time of scheduling.
• Answer and resolve incoming calls promptly.
• Maintain patient confidentiality and HIPAA compliance.
• Coordinate triage with staff.
• Support other duties as assigned.

Skills

Bilingual Spanish

Scheduling

HIPAA compliance

Customer service

Tools

EMR system

Scheduling tool

Referral system

Job description

Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.

Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.

Bilingual -Spanish Medical Office Scheduler (Call Center)

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tool and referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties as assigned

At Center for Bone & Joint Surgery, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Paid Time Off
• Paid Holidays
• Mileage reimbursement
• and more...

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