Med Info Call Center Leader

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 50,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Company-paid holidays

Disability and life insurance

Maternity/paternity leave

Learning and career development

Job summary

Inizio Engage is seeking a Call Center Supervisor to lead a team of communicators, ensuring service delivery meets client KPIs with strong focus on HIPAA compliance and staff development.

The role emphasizes performance management, hiring/training, and coordination of program trainings, within a fiscally responsible operation. RN or Pharmacist license required, with 5+ years supervisory experience in a call center.

Qualifications

• Current RN or Pharmacist license.
• Five years supervising within a Call Center, preferably in Team Lead or Supervisor role; or equivalent experience.
• General understanding of call management systems, such as CentreVuSupervisor.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook) and call handling tools.
• Outstanding customer service, communication, and interpersonal skills.

Responsibilities

• Supervise call center staff, including active performance management
• Provide day-to-day supervision of the communicators
• Implement and communicate performance standards
• Provide clarity, gain commitment and hold accountable on performance expectations
• Coach team members for success and support individual development of direct reports
• Conduct performance evaluations for designated staff members
• Address performance issues according to Inizio policies
• Proactively monitor staffing levels
• Deliver service that meets or exceeds client KPI's
• Maintain all service levels
• Ensure HIPAA compliance and proper phone technique

Skills

RN license

Pharmacist license

Call center supervision

HIPAA compliance

CentreVuSupervisor

Microsoft Office

Tools

CentreVuSupervisor

Word

Excel

PowerPoint

Outlook

Job description

Inizio Engage is seeking a Call Center Supervisor to lead a team of communicators, ensuring service delivery meets client KPIs with strong focus on HIPAA compliance and staff development.

The role emphasizes performance management, hiring/training, and coordination of program trainings, within a fiscally responsible operation. RN or Pharmacist license required, with 5+ years supervisory experience in a call center.