Mechatronics Systems Engineer - Frontline Tech & Robotics

AML3D USA, Inc; Kentucky; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Additional benefits

Job summary

AML3D USA, Inc is seeking a Systems Engineer with hands-on mechatronics skills to provide front-line technical support and optimize part design using AML3D software and CAD tools. You will integrate and troubleshoot robotics hardware, collaborating with global teams to deliver high-performance solutions for customers.

Travel up to 20% and involvement in system builds, FATs, and SATs are expected. A Bachelor’s degree in a related field plus 3+ years of relevant experience are required, with

Qualifications

• 3+ years of experience in technical support, systems engineering, or customer-facing engineering roles.
• Knowledge of robotics, automation, welding technologies, or advanced manufacturing processes (ABB Robotics or Fronius Welding knowledge a plus).
• Strong troubleshooting and diagnostic skills across software and hardware systems.
• Ability to learn proprietary AML3D software and CAD modeling systems.
• Proven ability to collaborate with cross functional teams as well as remote customer teams.

Responsibilities

• Provide front-line technical support to customers, troubleshooting and resolving software, hardware, and system issues, working with U.S. and Australian teams as needed.
• Diagnose, prioritize, and elevate complex technical problems while ensuring timely customer feedback and resolution.
• Maintain strong customer relationships by delivering high-quality support experience and representing the company professionally.
• Utilize CAD based and system software path planning tools to develop production printing files.
• Collaborate with internal software, product development, robotics, and engineering teams to resolve issues and improve system performance.
• Support system builds, FAT and SAT tests both internally and at customer locations.
• Conduct site assessments and provide remote support through customer support tools and portals.
• Maintain accurate documentation of customer interactions, issues, and resolutions in support systems.
• Contribute to continuous improvement by identifying product or process enhancements and sharing customer feedback.
• Develop and maintain expertise in system technologies, including software, robotics, welding, and mechatronics.

Skills

Systems engineering

CAD tools

Robotics knowledge

Troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in Electrical Engineering, Mechatronics, Software Engineering, Computer Science, or related field

Tools

CAD software

Job description

AML3D USA, Inc is seeking a Systems Engineer with hands-on mechatronics skills to provide front-line technical support and optimize part design using AML3D software and CAD tools. You will integrate and troubleshoot robotics hardware, collaborating with global teams to deliver high-performance solutions for customers.

Travel up to 20% and involvement in system builds, FATs, and SATs are expected. A Bachelor’s degree in a related field plus 3+ years of relevant experience are required, with