Mechatronics Systems Engineer - Frontline Tech & CAD

Workstream; Metz (OH); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Additional benefits

Job summary

AML3D USA, Inc is seeking a Systems Engineer with hands-on mechatronics to provide front-line technical support, leverage AML3D software, and optimize part design using CAD tools. You will integrate and troubleshoot robotics hardware and collaborate with global teams to deliver high-performance solutions.

The role involves up to 20% travel for deployments, installations, and on-site troubleshooting, with a salary range of $100,000–$130,000 depending on experience.

Qualifications

• 3+ years of experience in technical support, systems engineering, or customer-facing engineering roles.
• Bachelor’s degree in Electrical Engineering, Mechatronics, Software Engineering, CS, or related field preferred.
• Equivalent experience in similar fields accepted.
• Knowledge of robotics, automation, welding technologies, or advanced manufacturing processes.
• Strong troubleshooting and diagnostic skills across software and hardware systems.
• Ability to learn proprietary software and CAD modeling systems.
• Proven ability to collaborate with cross functional teams and remote customer teams.

Responsibilities

• Provide front-line technical support to customers, troubleshooting software, hardware, and system issues with US and Australian teams as needed.
• Diagnose, prioritize, and elevate complex problems while ensuring timely feedback and resolution.
• Maintain strong customer relationships by delivering high-quality support and professional representation.
• Utilize CAD-based and system software path planning tools to develop production printing files.
• Collaborate with internal software, product development, robotics, and engineering teams to resolve issues and improve performance.
• Support system builds, FATs and SATs at internal and customer sites.
• Conduct site assessments and provide remote support via customer tools and portals.
• Maintain documentation of customer interactions, issues, and resolutions in support systems.
• Contribute to continuous improvement by identifying product or process enhancements and collecting customer feedback.
• Develop and maintain expertise in system technologies, including software, robotics, welding, and mechatronics.

Skills

Troubleshooting

Cross-functional collaboration

Robotics knowledge

CAD modeling

Software/Hardware integration

Learning proprietary software

Customer-facing experience

Mechatronics

Education

Bachelor’s degree in Electrical/Mechatronics/Software Engineering or CS

Equivalent experience in related fields

Tools

ABB Robotics

Fronius Welding

CAD software

Job description

AML3D USA, Inc is seeking a Systems Engineer with hands-on mechatronics to provide front-line technical support, leverage AML3D software, and optimize part design using CAD tools. You will integrate and troubleshoot robotics hardware and collaborate with global teams to deliver high-performance solutions.

The role involves up to 20% travel for deployments, installations, and on-site troubleshooting, with a salary range of $100,000–$130,000 depending on experience.