Mechatronics Field Technician

recruit22; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Recruit22 in Chicago, IL seeks an experienced technical support technician to collaborate with international teams, assist service technicians during installation and maintenance, and provide US-based customer support via phone, email, and virtual platforms. You will document service tickets in CRM, communicate ticket status, diagnose issues, and troubleshoot machinery.

A minimum of two years in a technical field and knowledge of mechanics/electrical systems or PLCs is required; Spanish or

Qualifications

• Minimum 2 years of experience in a technical field or equivalent.
• Solid understanding of mechanics, electrical systems, or PLC/software.
• Strong command of Spanish or German.
• Self-motivated, detail-oriented, and organized with a structured approach to work.
• Proficient in Microsoft 365 and Microsoft Office Suite.
• Programming knowledge (e.g., Siemens, PLC) is a plus, but not required.
• Open to working in a multicultural environment and ready to take on responsibility.

Responsibilities

• Collaborate with international teams (Germany, Spain, India) across support, development, and after-sales departments to resolve technical matters and share knowledge
• Assist service technicians during installation, commissioning, and maintenance of machines and systems
• Provide technical support to U.S. based customers via phone, email, and virtual platforms
• Accurately document service tickets and maintain records in the CRM system
• Communicate with customers regarding the status and progress of their service tickets
• Diagnose technical issues and determine appropriate solutions
• Analyze and troubleshoot customer machinery to identify and resolve errors

Skills

Technical experience

Mech & electrical

Spanish or German

MS Office / Microsoft 365

Siemens PLC

Cross-cultural adaptability

Tools

CRM software

Job description

• Collaborate with international teams (Germany, Spain, India) across support, development, and after-sales departments to resolve technical matters and share knowledge
• Assist service technicians during installation, commissioning, and maintenance of machines and systems
• Provide technical support to U.S. based customers via phone, email, and virtual platforms
• Accurately document service tickets and maintain records in the CRM system
• Communicate with customers regarding the status and progress of their service tickets
• Diagnose technical issues and determine appropriate solutions
• Analyze and troubleshoot customer machinery to identify and resolve errors

Responsibilities

• Collaborate with international teams (Germany, Spain, India) across support, development, and after-sales departments to resolve technical matters and share knowledge
• Assist service technicians during installation, commissioning, and maintenance of machines and systems
• Provide technical support to U.S. based customers via phone, email, and virtual platforms
• Accurately document service tickets and maintain records in the CRM system
• Communicate with customers regarding the status and progress of their service tickets
• Diagnose technical issues and determine appropriate solutions
• Analyze and troubleshoot customer machinery to identify and resolve errors

Required Skills

• Minimum 2 years of experience in a technical field or equivalent, with strong technical aptitude
• Solid understanding of mechanics, electrical systems, or PLC/software
• Strong command of Spanish or German language skills is Required
• Self-motivated, detail-oriented, and organized with a structured approach to work
• Proficient in Microsoft 365 and Microsoft Office Suite
• Programming knowledge (e.g., Siemens, PLC) is a plus, but not required
• Open to working in a multicultural environment and ready to take on responsibility

Travel

60%, with occasional international travel for training