Global Mechatronics Field Technician Install & Support

recruit22; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Recruit22 in Chicago, IL seeks an experienced technical support technician to collaborate with international teams, assist service technicians during installation and maintenance, and provide US-based customer support via phone, email, and virtual platforms. You will document service tickets in CRM, communicate ticket status, diagnose issues, and troubleshoot machinery.

A minimum of two years in a technical field and knowledge of mechanics/electrical systems or PLCs is required; Spanish or

Qualifications

• Minimum 2 years of experience in a technical field or equivalent.
• Solid understanding of mechanics, electrical systems, or PLC/software.
• Strong command of Spanish or German.
• Self-motivated, detail-oriented, and organized with a structured approach to work.
• Proficient in Microsoft 365 and Microsoft Office Suite.
• Programming knowledge (e.g., Siemens, PLC) is a plus, but not required.
• Open to working in a multicultural environment and ready to take on responsibility.

Responsibilities

• Collaborate with international teams (Germany, Spain, India) across support, development, and after-sales departments to resolve technical matters and share knowledge
• Assist service technicians during installation, commissioning, and maintenance of machines and systems
• Provide technical support to U.S. based customers via phone, email, and virtual platforms
• Accurately document service tickets and maintain records in the CRM system
• Communicate with customers regarding the status and progress of their service tickets
• Diagnose technical issues and determine appropriate solutions
• Analyze and troubleshoot customer machinery to identify and resolve errors

Skills

Technical experience

Mech & electrical

Spanish or German

MS Office / Microsoft 365

Siemens PLC

Cross-cultural adaptability

Tools

CRM software

Job description

Recruit22 in Chicago, IL seeks an experienced technical support technician to collaborate with international teams, assist service technicians during installation and maintenance, and provide US-based customer support via phone, email, and virtual platforms. You will document service tickets in CRM, communicate ticket status, diagnose issues, and troubleshoot machinery.

A minimum of two years in a technical field and knowledge of mechanics/electrical systems or PLCs is required; Spanish or