Mechatronic Field Service Engineer – CNC & Servo Systems

FANUC America Corporation; North Carolina; On-site; USD 53,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Program

Life Insurance

Short-Term & Long-Term Disability

Job summary

FANUC America Corporation is seeking an Associate Field Service Engineer to provide on-site repair, troubleshooting, and maintenance for CNC and peripheral equipment. The role covers South Carolina, North Carolina, and Eastern Virginia, with travel 80–90% to customer sites.

Strong diagnostic skills, and the ability to learn and adapt workflows are essential. The candidate should have a high school diploma or GED, familiarity with electrical components, and the ability to travel by air.

Qualifications

• High School Diploma or GED; proven experience providing customer support or field service
• Familiarity with relays, circuit breakers, sensors, and motors
• Possess or obtain a valid driver’s license; travel to customer sites, up to 80–90%
• Strong diagnostic and problem-solving skills in identifying and resolving equipment issues
• Excellent communication skills, both written and verbal

Responsibilities

• Provide maintenance and troubleshooting service for CNCs, servo, spindle drive and motor products at customer sites
• Investigate customer complaints and perform analysis to determine causes
• Travel to customer sites and participate in on-the-job training and company training
• Report quality problems to the appropriate manager and manage inventory as assigned
• Learn service operations and policies and complete required paperwork accurately

Skills

Customer support

Diagnostic skills

Troubleshooting

Communication skills

Travel readiness

Education

High School Diploma or GED

Associate/Bachelor in Electronics or Mechatronics

Technical Trade School graduate

Job description

FANUC America Corporation is seeking an Associate Field Service Engineer to provide on-site repair, troubleshooting, and maintenance for CNC and peripheral equipment. The role covers South Carolina, North Carolina, and Eastern Virginia, with travel 80–90% to customer sites.

Strong diagnostic skills, and the ability to learn and adapt workflows are essential. The candidate should have a high school diploma or GED, familiarity with electrical components, and the ability to travel by air.