Associate Mechatronic Field Engineer

FANUC America Corporation; South Carolina; On-site; USD 53,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Program

Life Insurance

Short-Term & Long-Term Disability

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Generous Holiday & Vacation Program

Job summary

FANUC America Corporation seeks an Associate Mechatronic Field Engineer to perform onsite repair, troubleshooting, and maintenance for CNC and peripheral equipment. The role targets candidates near Spartanburg, SC, with reporting to the Manager in Huntersville, NC, and support across South Carolina, North Carolina, and Eastern Virginia.

Main duties include diagnosing issues, performing repairs, and coordinating with supervisors.

Qualifications

• Strong diagnostic and problem-solving abilities for CNC and related equipment.
• Excellent communication skills for written and verbal customer interactions.
• Willingness to travel frequently to customer sites (80-90%).

Responsibilities

• Provide maintenance and troubleshooting service for CNCs, servo, spindle drive and motor products.
• Investigate customer complaints and perform analysis to determine the cause of the problem.
• Travel to customer sites with overnight travel as needed (2–3 nights per month).
• Learn service operations, procedures and company policies through training and on-the-job experience.
• Report quality problems to the appropriate manager.

Skills

Strong diagnostic and problem-solving

Excellent communication skills

Willingness to travel 80-90%

Education

High School Diploma or GED

Associate’s/Bachelor’s in Electronics or Mechatronics

Job description

The Associate Mechatronic Field Engineer will be responsible for providing FANUC America Corporation with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment. The ideal candidate will be located in or near Spartanburg, SC and will report to the Manager based in our Huntersville, NC office. This Field Service Engineer position is responsible for supporting customers throughout South Carolina, North Carolina, and Eastern Virginia.

How It’s Done

• Provide maintenance and troubleshooting service for CNCs, servo, spindle drive and motor products on most encountered products and problems without assistance.
• Investigate customer complaints and perform analysis to determine the cause of the problem.
• Operate with consistent support of Supervisor/Manager
• Actively participate in on-the-job training and classroom instruction.
• Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers
• Report quality problems encountered to the appropriate manager.
• Control inventory as assigned
• Learn service operations, procedures and policies, including timely and accurate submission of required paperwork
• Improve level of knowledge through active participation in self-study, on-the-job training and company training
• Able to travel by airplane to customer locations or for training purposes/ meetings as needed
• Travel to customer sites, with overnight travel approximately 2 or 3 nights per month

What You Need

• High School Diploma or GED Proven experience providing customer support preferably in a technical customer-facing role or field service environment
• Familiarity with common electrical components such as relays, circuit breakers, sensors, and motors
• Maintain tools and equipment while transporting parts and materials (up to 75 lbs) to customer locations
• Strong diagnostic and problem-solving skills in identifying and resolving equipment issues
• Ability to analyze problems, select preliminary solutions, and adapt approaches as needed
• Ability to learn quickly and effectively apply new concepts to changing technical environments
• Excellent communication skills, both written and verbal
• Strong troubleshooting and diagnostic skills in CNC systems and related equipment
• Flexibility in traveling 80% - 90% to customer sites
• Must possess or be able to obtain a valid driver’s license and maintain a personal vehicle for business use, with the ability to travel throughout the assigned service area as required

What Would Be Even Better

• Associate’s or Bachelor’s Degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
• Minimum of 2 years in a technical customer focused/field service environment

It’s Your Move

At FANUC America, our commitment to People is at the heart of everything we do. We recognize and respect the unique contributions of every team member, and we believe in fostering an environment where careers can grow and thrive. Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization—whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments. Your experience and insights already make you a valued part of our team.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,000 - $85,000 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.

Sponsorship is not provided for this position

Equal Opportunity Employer, including disabled and veterans