Mechanical Support Engineer - Customer Solutions

Laitram LLC; Harahan (LA); On-site; USD 54,000 - 72,000; Full time

Job summary

Intralox L.L.C. seeks a Technical Support Specialist at our New Orleans, LA location to provide expert technical assistance to customers, account managers, and service teams. You will troubleshoot problems, communicate effectively, and collaborate with design and project teams to resolve issues and improve products.

The role requires a high school diploma or GED with 2+ years of industry experience, willing to travel <25%, and strong English skills; Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Associates degree in engineering or related discipline preferred.
• Experience in mechanical drawing/design is a plus.
• Spanish language ability is a plus.

Responsibilities

• Provide remote and on-site technical assistance to customers via phone, email, and web-conferencing.
• Resolve customer issues by identifying root causes and proposing solutions.
• Coordinate with internal teams to ensure timely resolution and communicate progress to customers.

Skills

Analytical problems

Service mindset

Questioning skills

Customer expectation mgmt

Communication with customers

AutoCAD (2D/3D)

Computer systems & Excel

Willingness to travel

English fluency

Education

High school diploma or GED

Associate degree in engineering or related field

Tools

AutoCAD

Job description

Intralox L.L.C. seeks a Technical Support Specialist at our New Orleans, LA location to provide expert technical assistance to customers, account managers, and service teams. You will troubleshoot problems, communicate effectively, and collaborate with design and project teams to resolve issues and improve products.

The role requires a high school diploma or GED with 2+ years of industry experience, willing to travel <25%, and strong English skills; Spanish is a plus.