Industrial Conveyance Technical Support Engineer

Intralox; New Orleans (LA); On-site; USD 55,000 - 70,000; Full time

Job summary

Intralox L.L.C. is seeking a Technical Support Specialist for its Conditioning Platform, blending mechanical expertise with world-class customer service.

You will assist engineers, account managers, and customers remotely, provide product recommendations, and perform engineering analysis to improve installations. You should have a BS in Mechanical/Industrial Engineering or 3+ years in industrial sales/support, strong communication skills, CAD proficiency, and English fluency with Spanish a plus.

Qualifications

• BS degree in Mechanical or Industrial Engineering or 3+ years in industrial sales/support.
• Strong mechanical aptitude and ability to explain mechanical concepts clearly.
• Excellent verbal and written communication skills.
• Proficient in MS Office; CAD experience; coding experience a plus.
• Fluent in English; Spanish desired.

Responsibilities

• Provide technical assistance remotely by phone, email, or web-conferencing.
• Recommend industry-specific product solutions for customers.
• Perform remote troubleshooting and fix installation issues.
• Evaluate conveying systems and run engineering analyses.
• Analyze conveyor design and offer optimization recommendations.
• Deliver technical training and expand customer relationships.
• Support sales via technical guidance and upsell opportunities.
• Travel for training as required.

Skills

Mechanical aptitude

Technical aptitude

Verbal communication

Written communication

MS Office

CAD

Spanish language

Education

BS in Mechanical or Industrial Engineering

Tools

CAD

Proprietary software

Job description

Intralox L.L.C. is seeking a Technical Support Specialist for its Conditioning Platform, blending mechanical expertise with world-class customer service.

You will assist engineers, account managers, and customers remotely, provide product recommendations, and perform engineering analysis to improve installations. You should have a BS in Mechanical/Industrial Engineering or 3+ years in industrial sales/support, strong communication skills, CAD proficiency, and English fluency with Spanish a plus.