Engineering Technical Support

Laitram, LLC; Harahan (LA); In loco; USD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

Intralox L.L.C. is seeking a Technical Support Specialist to join the Conditioning Platform team.

You will provide world-class customer service by assisting customers remotely and collaborating with application engineers, account managers, and service teams to resolve technical issues and optimize performance. The role requires a BS in Mechanical/Industrial Engineering or 3+ years in industrial sales/support, strong mechanical aptitude, and excellent communication skills.

Competenze

• BS degree in Mechanical or Industrial Engineering or 3+ years in industrial sales/support or equipment specification.
• Strong mechanical aptitude and ability to conceptualize mechanical concepts.
• Excellent verbal and written communication skills.
• Experience with CAD and MS Office; coding experience a plus.
• Fluent in English; Spanish desired.

Mansioni

• Provide technical assistance remotely by phone, email, or web-conferencing.
• Make industry-specific product recommendations for the Conditioning Platform.
• Perform remote troubleshooting and correct installations or applications.
• Conduct technical evaluations of conveying systems.
• Analyze conveyor design and provide recommendations.

Conoscenze

Mechanical aptitude

Communication skills

Written communication

Formazione

B.S. in Mechanical Engineering or Industrial Engineering

Strumenti

CAD

MS Office (Excel & PowerPoint)

Descrizione del lavoro

Intralox L.L.C is currently seeking a Technical Support Specialist with the Technical Support Group and is looking for individuals who have strong mechanical/technical aptitude and can provide world class Customer Service and support to Intralox Customers for our Conditioning Platform. Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

Responsibilities:

• Provide technical assistance to the Conditioning Platform Application Engineers, Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
• Make industry specific product recommendations.
• Remote troubleshooting and correction of any problem installations or applications.
• Technical evaluations of conveying systems.
• Analyze conveyor design and make recommendations
• Run Engineering analysis using proprietary software.
• Provide technical training
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships and help ensure replacement and increased business.
• Moderate travel for training purposes

Requirements:

• BS degree in Mechanical or Industrial Engineering or a minimum of 3 years experience in an industrial sales/support or industrial equipment specification role.
• Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts
• Excellent verbal and written communication skills.
• Computer proficiency with demonstrated experience in MS Office (Excel & PowerPoint), and CAD; experience with developing programs and writing code a plus
• Fluent in English, Spanish is also desired