Engineering Technical Support

Intralox; New Orleans (LA); In loco; USD 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

Intralox L.L.C. is seeking a Technical Support Specialist for its Conditioning Platform, blending mechanical expertise with world-class customer service.

You will assist engineers, account managers, and customers remotely, provide product recommendations, and perform engineering analysis to improve installations. You should have a BS in Mechanical/Industrial Engineering or 3+ years in industrial sales/support, strong communication skills, CAD proficiency, and English fluency with Spanish a plus.

Competenze

• BS degree in Mechanical or Industrial Engineering or 3+ years in industrial sales/support.
• Strong mechanical aptitude and ability to explain mechanical concepts clearly.
• Excellent verbal and written communication skills.
• Proficient in MS Office; CAD experience; coding experience a plus.
• Fluent in English; Spanish desired.

Mansioni

• Provide technical assistance remotely by phone, email, or web-conferencing.
• Recommend industry-specific product solutions for customers.
• Perform remote troubleshooting and fix installation issues.
• Evaluate conveying systems and run engineering analyses.
• Analyze conveyor design and offer optimization recommendations.
• Deliver technical training and expand customer relationships.
• Support sales via technical guidance and upsell opportunities.
• Travel for training as required.

Conoscenze

Mechanical aptitude

Technical aptitude

Verbal communication

Written communication

MS Office

CAD

Spanish language

Formazione

BS in Mechanical or Industrial Engineering

Strumenti

CAD

Proprietary software

Descrizione del lavoro

Intralox L.L.C is currently seeking a Technical Support Specialist with the Technical Support Group and is looking for individuals who have strong mechanical/technical aptitude and can provide world class Customer Service and support to Intralox Customers for our Conditioning Platform.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

Responsibilities

• Provide technical assistance to the Conditioning Platform Application Engineers, Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
• Make industry specific product recommendations.
• Remote troubleshooting and correction of any problem installations or applications.
• Technical evaluations of conveying systems.
• Analyze conveyor design and make recommendations
• Run Engineering analysis using proprietary software.
• Provide technical training
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships and help ensure replacement and increased business.
• Moderate travel for training purposes

Requirements

• BS degree in Mechanical or Industrial Engineering or a minimum of 3 years experience in an industrial sales/support or industrial equipment specification role.
• Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts
• Excellent verbal and written communication skills.
• Computer proficiency with demonstrated experience in MS Office (Excel & PowerPoint), and CAD; experience with developing programs and writing code a plus
• Fluent in English, Spanish is also desired