Mechanical Services Scheduler & Operations Specialist

Pkcalibrationvalidation; Minneapolis (MN); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

Marsden Services in Minneapolis–Saint Paul seeks a highly organized Service Support Specialist to coordinate our growing mechanical service operations. You will manage service requests, schedule technicians, support customers, and help ensure work is ready for billing, enabling smooth invoicing and timely revenue recognition.

The role partners with project managers, field leaders, vendors, finance, and operations teams to keep projects moving from start to finish.

Qualifikationen

• Experience in mechanical services, dispatch, construction operations, service coordination, or related service industry preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Customer-focused mindset with strong follow-through and responsiveness.
• Proactive problem-solving skills and the ability to adapt quickly to changing needs and priorities.
• Proficiency with Microsoft Office, Outlook, Excel, Teams, SharePoint, customer portals, scheduling systems, and related platforms.

Aufgaben

• Receive and coordinate incoming service requests for scheduled and emergency service work.
• Schedule technicians, mechanics, subcontractors, and support resources based on customer needs and technician skillsets.
• Maintain daily communication with customers regarding service schedules, updates, timelines, and follow-up.
• Support preventative maintenance scheduling and completion tracking.
• Help ensure technicians have accurate schedules, information, and support needed for successful job completion.
• Perform customer follow-up to confirm satisfaction and address or elevate concerns when needed.
• Support accurate service documentation, technician debriefs, and timely job closure.

Kenntnisse

Mechanical services coordination

Organizational multitasking

Customer-focused

Communication

Tools

NxGen

Salesforce

Great Plains

SharePoint

Jobbeschreibung

Marsden Services in Minneapolis–Saint Paul seeks a highly organized Service Support Specialist to coordinate our growing mechanical service operations. You will manage service requests, schedule technicians, support customers, and help ensure work is ready for billing, enabling smooth invoicing and timely revenue recognition.

The role partners with project managers, field leaders, vendors, finance, and operations teams to keep projects moving from start to finish.