Hybrid Dispatch & Customer Care Specialist

Marsden Services, L.L.C.; Minnesota; Hybrid; USD 32,000 - 34,000; Full time

Job summary

Marsden Services in Saint Paul, MN is seeking a Dispatcher for our Customer Care Facility Services team. This full-time role will manage scheduling and dispatching of drivers and crews, communicate with customers and technicians, and create work orders in a fast-paced environment.

You will coordinate with supervisors, contact personnel as needed, and support operations across on-site and remote tasks in a hybrid setup. Salary is hourly and benefits may apply.

Qualifications

• You must be 18 years old.
• You must be able to pass a background check.
• For safety reasons, you must be able to speak English. Spanish would be helpful.
• Experience in mechanical services or related service industries preferred but not required.

Responsibilities

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations.
• Communicating customer requests, immediate needs work orders and other important messages to technicians and supervisors.
• Contacting employees or emergency personnel when appropriate.
• Work with supervisors to solve customer requests.
• Create and prepare work orders.
• Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
• Coordinate subcontractors.
• Assist in ordering equipment and supplies.
• This role will be customer-facing and will be communicating directly with Property Managers and Tenants.

Skills

English speaking

Job description

Address Saint Paul, MN, 55114, US

Compensation $23.00 - $25.00/hour

Schedule Full time

Job Type Permanent

Highlights

• You must be 18 years old
• You must be able to pass a background check
• You must be able to speak English

Description

Marsden Customer Care Facility Services Dispatcher

Shift: 8am-5pm Monday-Friday - Full Time 40 hours
Salary: 23.00-25.00 per hour

Location: Hybrid (Some Remote work and some work in our St. Paul Office)

Requirements/Qualifications:

• You must be 18 years old.
• You must be able to pass a background check.
• For safety reasons, you must be able to speak English. The ability to speak Spanish would be helpful.
• Experience in mechanical services or other related service industries preferred but not required.

Job Duties:

As you might expect, processing, dispatching and customer service is at the heart of what your job will entail. For the most part, you’ll be:

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations
• Communicating customer requests, immediate needs work orders and other important messages to technicians and supervisors
• Contacting employees or emergency personnel when appropriate
• Be able to work with supervisors to solve any customer requests
• Create and prepare and work orders
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
• Coordinating subcontractors
• Assist in ordering equipment and supplies
• This role will be customer-facing and will be communicating directly with Property Managers and Tenants.

Business Conduct

• Commits to behave in compliance with the company’s values and Code of Conduct
• Builds a culture of work safety and leads by example with one's own safe behavior
• Treats co-workers with respect and approaches conflict with positive intent and professionalism
• Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
• Ensures one's own compliance with the company's published Operations Standards

EEO Statement

Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law.

Start Your Application

First Name (Legal)

Last Name (Legal)

Email

Phone Number

+1

Phone Number +1

Future opportunities (optional) Consent to marketing communications is not required to be considered for an opportunity at Marsden. Text me about future opportunities. By checking the above, you consent to receiving marketing texts about future job opportunities from Marsden. Message and data rates may apply; message frequency varies. Reply HELP for help, STOP to opt-out. See privacy.fountain.com. Call me about future opportunities. By checking the above, you consent to receiving marketing calls about future job opportunities from Marsden.