Mechanical Service Information Team Lead

General Motors; Clawson (MI); Hybrid; USD 110,000 - 150,000; Full time

Job summary

General Motors Service Engineering is seeking an experienced people leader to head a Mechanical Service Information Development team responsible for delivering accurate, timely, and usable service information across the vehicle lifecycle. The role blends people leadership, technical direction, and operational execution to support current launches and warranty-reduction initiatives.

You will guide a team spanning body, interior, exterior, and electrical commodities, help transition to a new

Qualifications

• Bachelor’s degree in engineering, automotive technical, or a related discipline.
• Demonstrated experience leading people, teams, or complex cross-functional projects, including setting priorities and delivering results through others.
• Experience managing multiple priorities in a fast-paced, ambiguous, and deadline-driven environment.
• Strong understanding of vehicle mechanical systems, service procedures, repair methods, and the relationship among vehicle systems, customer concerns, and repair outcomes.
• Strong project management, planning, problem-solving, analytical, and decision-making skills.
• Excellent written and verbal communication skills, with the ability to explain complex technical information clearly to technical and non-technical audiences, including leadership.
• Ability to build effective relationships and influence across engineering, aftersales, warranty, quality, and other partner organizations.
• Demonstrated commitment to customer focus, quality, accountability, collaboration, and continuous improvement.

Responsibilities

• Lead, coach, and develop a team of service information authors while setting priorities, balancing capacity, and supporting career growth.
• Oversee the creation, validation, and publication of mechanical service procedures, mechanical diagnosis, graphics, and related service content.
• Plan and deliver service information work for current production, future vehicle launches, and full vehicle-lifecycle updates.
• Provide technical direction and escalation support across assigned vehicle commodities (body, interior, exterior, electrical, collision), ensuring service content is accurate, complete, usable, and compliant with GM standards and applicable requirements.
• Lead the transition to a new service information authoring system, including testing, process definition, user readiness, data quality, and issue resolution.
• Support warranty-reduction and first time quality initiatives by using field data, technician feedback, repair information, and service labor opportunities to identify and improve service procedures.
• Lead special projects and evaluate AI, automation, analytics, and other digital capabilities that improve service information quality, efficiency, and productivity.

Skills

Leadership experience

Project management

Analytical thinking

Communication skills

Cross-functional collaboration

Problem-solving

Customer focus

Influence across teams

Education

Bachelor’s degree in engineering, automotive technical, or a related discipline

Tools

Team Center

Visualization tools

Job description

General Motors Service Engineering is seeking an experienced people leader to head a Mechanical Service Information Development team responsible for delivering accurate, timely, and usable service information across the vehicle lifecycle. The role blends people leadership, technical direction, and operational execution to support current launches and warranty-reduction initiatives.

You will guide a team spanning body, interior, exterior, and electrical commodities, help transition to a new