Team Leader - Mechanical Service Information Development

General Motors (GM); Warren (MI); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Relocation benefits

Job summary

General Motors is seeking a Team Leader in Service Information Development in Warren, MI. You will lead a team responsible for accurate, timely service procedures for current and future launches, while guiding transitions to new authoring systems and pursuing AI-driven improvements.

You will manage cross-functional work across body, interior, exterior, electrical, and collision areas, ensuring content quality and compliance with GM standards.

Qualifications

• Bachelor’s degree in engineering, automotive technical, or related discipline.
• Experience leading people, teams, or cross-functional projects; ability to set priorities and deliver results.
• Strong understanding of vehicle mechanical systems and service procedures.
• Excellent written and verbal communication, able to explain technical information to varied audiences.

Responsibilities

• Lead, coach, and develop a service information team; set priorities and support career growth.
• Oversee creation, validation, and publication of mechanical service content and procedures.
• Plan and deliver work for current production, future launches, and lifecycle updates.
• Provide technical direction across body, interior, exterior, electrical, and collision commodities.
• Lead transition to a new service information authoring system and ensure readiness.
• Support warranty reduction and quality initiatives using field data and feedback.
• Lead projects exploring AI, automation, analytics, and digital capabilities to improve quality and productivity.

Skills

Leadership

Project management

Strategic thinking

Written and verbal communication

Vehicle mechanical systems

Analytical thinking

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in engineering or related discipline

Master's degree (preferred)

Tools

Teamcenter

Engineering release systems

Visualization tools

Data analytics tools

Job description

Job DescriptionAt General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.The Role:General Motors Service Engineering is seeking an experienced people leader to lead a Mechanical Service Information Development team responsible for delivering accurate, timely, and usable service information throughout the vehicle lifecycle.This role leads a team supporting current and future vehicle launches, warranty-reduction initiatives, and ongoing maintenance of service procedures throughout the vehicle lifecycle. The Team Leader combines people leadership, technical direction, operational execution, and strategic improvement to help technicians and customers receive accurate, accessible, and efficient service information when they need it.The successful candidate will lead a team of technical professionals who manage service information across body, exterior, interior, and electrical commodities. The role also provides an opportunity to shape the transition to a new authoring system, advance artificial intelligence and automation opportunities, improve service information quality, and lead complex projects that move the business forward.What You’ll Do (Responsibilities):Lead, coach, and develop a team of service information authors while setting priorities, balancing capacity, and supporting career growth.Oversee the creation, validation, and publication of mechanical service procedures, mechanical diagnosis, graphics, and related service content.Plan and deliver service information work for current production, future vehicle launches, and full vehicle-lifecycle updates.Provide technical direction and escalation support across assigned vehicle commodities (body, interior, exterior, electrical, collision), ensuring service content is accurate, complete, usable, and compliant with GM standards and applicable requirements.Lead the transition to a new service information authoring system, including testing, process definition, user readiness, data quality, and issue resolution.Support warranty-reduction and first time quality initiatives by using field data, technician feedback, repair information, and service labor opportunities to identify and improve service procedures.Lead special projects and evaluate AI, automation, analytics, and other digital capabilities that improve service information quality, efficiency, and productivity.Your Skills & Abilities (Required Qualifications):Bachelor’s degree in engineering, automotive technical, or a related discipline.Demonstrated experience leading people, teams, or complex cross-functional projects, including setting priorities and delivering results through others.Experience managing multiple priorities in a fast-paced, ambiguous, and deadline-driven environment.Strong understanding of vehicle mechanical systems, service procedures, repair methods, and the relationship among vehicle systems, customer concerns, and repair outcomes.Strong project management, planning, problem-solving, analytical, and decision-making skills.Excellent written and verbal communication skills, with the ability to explain complex technical information clearly to technical and non-technical audiences, including leadership.Ability to build effective relationships and influence across engineering, aftersales, warranty, quality, and other partner organizations.Demonstrated commitment to customer focus, quality, accountability, collaboration, and continuous improvement.What Will Give You A Competitive Edge (Preferred Qualifications):Master's DegreeBlack Belt DFSS CertificationProven success leading complex, cross-functional programs from concept to delivery.Demonstrated ability to drive process and system changeAftersales Engineering or Product Engineering experience5+ years of experience in automotive engineering, aftersales, service engineering, technical content, vehicle launches, technical publications, or a related field.Ability to prioritize and deliver in a fast-paced, changing, deadline-driven environment.Strong knowledge of vehicle mechanical systems, service procedures, and repair methods.Strong knowledge of engineering and aftersales systems (engineering release systems, Team Center, visualization tools, math data, service information systems).Data analytics capability and innovation mindset.Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Global Technical Center in Warren, MI three times per week, at minimum.GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.Relocation benefits are available for candidates who qualify under company policy.About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join UsWe believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Benefits OverviewFrom day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .Non-Discrimination and Equal Employment Opportunities (U.S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.