Mechanical Service Engineer

Pasona Inc.; Elk Grove Village (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Pasona Inc. in Elk Grove Village, IL, is seeking a Service Engineer responsible for installing, repairing, and troubleshooting high-precision machine tools.

This role requires frequent travel to customer sites across the U.S., Canada, Mexico, and occasionally Japan, with 50–75% travel and field-based work. You will support the sales team with technical expertise, respond to inquiries, and prepare service reports after visits.

Qualifications

• Excellent problem-solving and communication skills.
• Willingness to travel domestically and internationally as needed.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Troubleshoot machine issues and product-related problems.
• Travel to customer sites for installation and preventive maintenance.
• Respond to customer inquiries and resolve technical issues.
• Analyze problems and determine appropriate solutions.
• Support the sales team with product demonstrations and technical information.
• Prepare and share service reports after customer visits.

Skills

Problem-solving

Communication

Travel readiness

Tools

Microsoft Office

Job description

This role requires frequent travel (approximately 50–75%, primarily field-based) to customer sites across the U.S., Canada, Mexico, and occasionally Japan; Spanish language skills are a plus.

Position Summary

The Service Engineer is responsible for installing, repairing, and troubleshooting high-precision machine tools and related equipment. This role also supports the sales team by providing technical expertise and assisting customers with product-related inquiries.

$55K–$75K + overtime pay

Responsibilities

• Troubleshoot machine issues and product-related problems
• Travel to customer sites for installation and preventive maintenance
• Respond to customer inquiries and resolve technical issues
• Analyze problems and determine appropriate solutions
• Support the sales team with product demonstrations and technical information
• Prepare and share service reports after customer visits

Qualifications

• Strong problem-solving and communication skills
• Ability to travel domestically and internationally as needed
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to work independently and manage multiple priorities