Mechanical Claims Adjuster (Remote)

DriveTime; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Claims Adjuster to join their dynamic team. In this role, you will leverage your automotive knowledge to validate and authorize warranty claims, ensuring customers receive the best service possible. With a focus on collaboration, you'll work closely with service advisers and technicians to facilitate necessary repairs. This position offers a supportive work environment with opportunities for growth and development, making it an exciting chance to advance your career while contributing to a company that values its employees and their wellbeing.

Benefits

Work From Home

Comprehensive Health Coverage

401(k)

Tuition Reimbursement

In-House Gym

Paid Time Off

Game Room

Wellness Program

Consistent Schedule

Social Events

Qualifications

• 3+ years of experience with automotive mechanical systems and diagnostics.
• High School diploma required; Associate or Bachelor’s degree preferred.

Responsibilities

• Validate, approve, and authorize payments for warranty claims.
• Collaborate with service advisers and technicians for proper repairs.

Skills

Automotive Experience

Verbal Communication

Written Communication

Time Management

Problem Solving

Team Collaboration

Emotional Resilience

Education

High School Diploma

Associate Degree

Bachelor's Degree

Job description

What’s Under the Hood

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, along with a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services, including GAP coverage, vehicle theft and GPS tracking, and dealership fleet management. Our expertise is proven with over 1 million service contracts, products, warranties, and over $300 million in claims.

That’s Nice, But What’s the Job?

As a Claims Adjuster, you will leverage your knowledge of vehicle systems and repairs to validate, approve, and authorize payments for warranty claims. You will collaborate over the phone with service advisers and technicians to ensure proper repairs are performed, helping our customers get back on the road—automotive experience is essential.

So What Kind of Folks Are We Looking for?

• Passionate and goal-oriented. Enthusiastic about your career and committed to exceeding goals.
• Excellent verbal and written communication skills. Confident and charismatic communication tailored to diverse audiences.
• Agile in a fast-paced environment. Ability to thrive and contribute in a dynamic setting.
• Team player. Collaborate effectively within a high-functioning team.
• Time management skills. Capable of meeting multiple deadlines in a time-sensitive environment.
• Problem solver. Skilled at identifying issues and finding effective solutions.
• Positive emotional resilience. Maintain an optimistic attitude when facing challenging calls daily.

The Specifics

• High School diploma required; Associate or Bachelor’s degree preferred.
• 3+ years of experience with current automotive mechanical systems and diagnostics.
• Must be located in AZ, FL, GA, NC, TN, TX, UT, or NV.

So What About the Perks? Perks matter

• Work From Home. Casual attire allowed; must have a quiet, dedicated workspace with reliable, secure internet in an approved city and state.
• Comprehensive health coverage. Medical, dental, and vision insurance with significant employer contribution.
• Additional benefits. 401(k), company-paid life insurance, short and long-term disability.
• Growth opportunities. Over 1,000 employees promoted annually—professional development is a priority.
• Tuition reimbursement. Support for your educational advancement.
• Wellness program. Includes coaching, incentives, and premium discounts through engaging activities.
• Competitive pay. Because money matters!

• Work From Home. Relax in casual wear with a dedicated, distraction-free workspace and reliable internet.
• No Digital Nomads. Must work from an approved home address within licensed states.
• Consistent schedule. Monday through Friday with rotating Saturdays; some flexibility and overtime possible.
• In-office options in AZ and TX. Hybrid arrangements and occasional in-person meetings may be required.

• Game Room. Ping-pong, pool, and other games for breaks.
• In-House Gym. Facilities available for workouts during your day.
• Social Events. Join team gatherings, competitions, and celebrations.
• We Care About You. Company outings, rewards, prizes, and more!

• Paid Time Off. Wellness days, holidays, and personal time for full-timers; vacation accrual for part-timers.

Anything Else? Absolutely.

DriveTime is Great Place to Work Certified, with 90% employee satisfaction. We’ve received awards for diversity, culture, leadership, and health initiatives. Hiring is contingent upon background and drug screening. We are an equal opportunity employer and a drug-free, tobacco-free workplace.

We seek the right person for DriveTime—ready to grow in a fun, energetic environment!