Mechanic Associate

Round One Entertainment; Novi (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Arcade play 1h/week

Bowling 90m/week

Karaoke 1h/week

Food discount 50% per shift

Free beverage per shift

Job summary

Round One Entertainment at Twelve Oaks Mall in Novi, MI is seeking a Mechanic to oversee, maintain, and repair arcade machines and bowling equipment. You’ll work with facilities to keep games running and troubleshoot guest-facing issues, ensuring a fun and safe environment.

This role requires strong mechanical aptitude, good communication, and the ability to work varying shifts, including weekends and holidays. Training programs certify on pinsetters and arcade hardware.

Qualifications

• Strong customer service orientation and interpersonal skills.
• Clear communication and analytical thinking to diagnose issues.
• Appreciation for diversity and collaborative work with teams.

Responsibilities

• Assist in servicing and maintaining facility, bowling, and arcade equipment.
• Respond to machine malfunctions and analyze root causes.
• Follow safety policies and maintain a clean, organized workshop.
• Work varying shifts, including weekends and holidays as needed.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Critical thinking

Education

Two-year related experience or equivalent education

Job description

Round One Entertainment is hiring for our new location at Twelve Oaks Mall, Novi, MI.

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

Overview:

The Mechanic is responsible for the operations of an amusement arcade and/or bowling machines. His/her job is to oversee, maintain, and repair arcade and bowling machines.

Benefits:

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.

General Duties:

• Assist Facilities Manager in servicing and maintaining the facility, bowling equipment, and amusement arcade games.
• Responds to customer complaints of machine malfunctions; analyzes the mechanism to find the root of the problem.
• Responds to error calls for any bowling and amusement arcade equipment issues.
• Maintain support and communication programs designed to promote products or services for the Bowling and Amusement Departments.
• Follow equipment operational compliance with appropriate laws and policies including OSHA safety practices and procedures.
• Stay informed on company’s policies and procedures under the direction of Facilities Manager as they relate to the Bowling and Amusement Departments.
• Follows up to complete any assigned work.
• Other tasks as assigned by Facilities Manager/Supervisor and/or General Manager.
• Ability to work varying shifts including weekends and holidays, as well as overtime to support business needs.
• Keeps a clean and organized workshop.

Bowling:

• Updates the R1/manufacturer’s preventative maintenance charts for the bowling center equipment as posted.
• Conducts maintenance and repairs on bowling lanes, pinsetters, oiling machines and other bowling related equipment.
• Must successfully complete the mechanic training programs for the pinsetter type of their assigned center, as well as any other training programs developed for their position.

Amusement (Arcade):

• Assist Facility Manager with the installation, maintenance, and repairs of both mechanical and electronic issues in arcade machines.
• Conducts maintenance and repairs on arcade machines.
• Must successfully complete the mechanic training programs designed for their position.

Facility:

• Perform maintenance and repair tasks of the Facility.
• Able to readily identify the most common problems with equipment such as controls and audio systems.

Other:

• Performs maintenance and repair tasks.
• Keeps a clean and organized workshop.
• Ability to work varying shifts, weekends, and holidays, as well as overtime to support business needs.
• Other duties may be assigned.

Non-Essential Duties:

• Follows up to complete any assigned work.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to upper management for a solution.
• Maintains good communication with all employees and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

The Technicians must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone. The Technician must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc).

Education and/or Experience:

• Two-year related experience; or equivalent combination of education and experience is preferred.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extended periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

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