Mechanical Associate

Round One Entertainment Inc.; Gurnee (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Arcade time

Bowling time

Karaoke access

Food discount

Job summary

Round One Entertainment Inc. in Gurnee, IL seeks a Technician to oversee, maintain, and repair arcade and bowling machines within a busy venue. You will address customer concerns and perform preventive maintenance in a high-noise, high-activity environment.

The role requires strong communication and problem-solving skills, a customer-service mindset, and the ability to work varying shifts, including weekends and holidays. Prior related experience preferred.

Qualifications

• Strong customer service and interpersonal skills.
• Solid communication and analytical thinking skills.
• Ability to work with diverse groups and maintain professionalism.

Responsibilities

• Responds to machine malfunctions; analyzes root causes.
• Assist with installation, maintenance, and repairs of arcade/bowling machines.
• Identify common problems in controls and audio systems.

Skills

Customer service

Interpersonal skills

Communication

Critical thinking

Analytical thinking

Education

Two-year exp

Job description

Round One is hiring for our venue located in the Gurnee Mills. Round One is hiring for our venue located in the Gurnee Mills.

Overview

The Technician is responsible for all the operations of an amusement arcade and/or Bowling machines. His/her job is to oversee, maintain, and repair arcade machines and bowling machines.

Essential Duties

• Responds to customer complaints of machine malfunction; analyzes the mechanism to find the root of the problem.
• Assist the Facility manager with the installation, maintenance, and repairs of both mechanical and circuitry issues in the arcade games and/or bowling machines.
• Able to readily identify the most common problem with components like controls and audio systems.

Other

• Performs maintenance and repair tasks.
• Keeps a clean and organized workshop.
• Ability to work varying shifts, weekends, and holidays, as well as overtime to support business needs.
• Other duties may be assigned.

Non-Essential Duties

• Follows up to complete any assigned work.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to upper management for a solution.
• Maintains good communication with all employees and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications: The Technicians must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone.

The Technician must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).

Education And/or Experience

• Two-year related experience; or equivalent combination of education and experience is preferred.

Work Environment

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

Physical Demands

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times.
• In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
• Lifting and/or moving up to 100lbs with assistance is required.

Benefits

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.