Meat Department Lead and Customer Care Coach

The Kroger Co.; Monroe (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

The Kroger Co. in Monroe, WI is seeking a Meat department supervisor to plan, organize, train and direct department associates, ensuring high standards of customer service, product quality and safety. You will supervise scheduling, merchandising, pricing and performance reviews while promoting company values and initiatives.

Responsibilities include training, budgeting input, adherence to policies, and conflict resolution in a fast-paced environment. Weekend and holiday availability is required.

Qualifications

• Willing to work weekends and holidays.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising, and customer services related to preparation and sale of products.
• Understanding of all key components of department operations.
• Knowledge of applicable laws and regulations related to employment practices, safety, and food handling.

Responsibilities

• Develop maximum customer relations through friendliness and courtesy and implementation of all company policies.
• Keep department temperature logs accurately updated and maintained; train and follow up with Meat department associates on temperature logs.
• Perform and direct pricing and display of merchandise; maintain signage, product rotation, freshness, quantity, quality and space allocation.
• Provide input on department budgets, goals and results.
• Train and develop Meat department employees, ensuring proper emphasis on customer courtesy and productivity.
• Implement company programs and adhere to policies, including a harassment-free environment.
• Make recommendations regarding hiring, firing, disciplining, demotion, transfers and evaluations of all meat department associates.
• Promote and implement company initiatives and process improvements with direct reports.
• Demonstrate ability to manage people and workloads; supervise and coach; complete performance reviews.

Skills

Weekend work

Communication skills

Decision making

Stress management

Merchandising

Customer service

Operations knowledge

Job description

The Kroger Co. in Monroe, WI is seeking a Meat department supervisor to plan, organize, train and direct department associates, ensuring high standards of customer service, product quality and safety. You will supervise scheduling, merchandising, pricing and performance reviews while promoting company values and initiatives.

Responsibilities include training, budgeting input, adherence to policies, and conflict resolution in a fast-paced environment. Weekend and holiday availability is required.