Meat Customer Service

Tonys Meats; Castle Rock (CO); On-site; USD 22,000 - 25,000; Full time

Job summary

Tony's Market in Castle Rock, CO is seeking a Meat Customer Service team member in the Meat Department to deliver extraordinary service, greet customers, handle orders and assist with transfers and special requests.

Responsibilities include preparing items, wrapping and labeling according to Tony's standards, reviewing orders for completeness, replenishing demos, and maintaining a safe, clean display. The role requires a flexible schedule including evenings, weekends and holidays.

Qualifications

• Strong interpersonal and verbal communication skills.
• Ability to multitask and use organizational skills.

Responsibilities

• Immediately greet all customers and ensure extraordinary customer service.
• Respond to customer inquiries, fulfill special requests via special orders or transfers and resolve complaints.
• Solicit sale of new or additional services or products by educating customers and offering suggestions.
• Take customers' orders and write ordered items on tickets.
• Prepare food using recipes or following directions.
• Wrap items according to Tony's standards.
• Label items sold using scales or other pricing methods.
• Review orders for completeness, contact Department Manager to place special orders or check other stores for availability.
• Fulfill special orders and requests utilizing all tools provided.
• Replenish foods in demos and display cases.
• Abide by safety, health and security rules.
• Complete specials projects and other duties as assigned.
• Regular and consistent attendance is essential for this position.

Skills

Interpersonal skills

Verbal communication

Multitasking

Organizational skills

Job description

Job Details

Job Location: Castle Rock, CO 80108

Salary Range: $16.00 - $18.00 Hourly

Tony's Market Job Description

Title

Meat Customer Service

Department(s)

Meat Department

Reports to

Meat Department Manager

Job summary Responsible for offering extraordinary customer service to all customers.

Summary of essential job functions

• Immediately greet all customers and ensure extraordinary customer service.
• Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints.
• Solicit sale of new or additional services or products by educating customers and offering suggestions.
• Take customers' orders and write ordered items on tickets.
• Prepare food using recipes or following directions.
• Wrap items according to Tony's standards.
• Label items sold using scales or other pricing methods.
• Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability.
• Fulfill special orders and requests utilizing all tools provided.
• Replenish foods in demos and display cases.
• Abide by safety, health and security rules.
• Complete specials projects and other duties as assigned
• Regular and consistent attendance is essential for this position.

Standard job functions

• Upholds the 7 guiding principles of the company
• Support goals and vision of General Manager
• Consistently presents a professional personal image and uphold the company's uniform policy
• Mantain safe, clean and well-organized working and shopping environment
• Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws.
• Ability to work a flexible schedule including evenings, holidays and weekends

Knowledge, skills and abilities required

• Strong interpersonal and verbal communication skills
• Ability to multitask and use organizational skills

Qualifications