MDU Community Growth Manager

Optimum Communications Inc.

Oakland (NJ)

On-site

USD 59,000 - 96,000

Full time

14 days+

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Job summary

Optimum Communications Inc. is seeking a Community Account Manager to manage a portfolio of multi-dwelling unit properties and grow monthly recurring revenue by bringing in new movers, win-back customers, and upgrades.

You will build onsite relationships with leasing staff and educate residents on the value of Optimum’s products, aiming for strong contract renewals and first-to-door penetration. The CAM will partner with onsite sales teams and internal field ops to maximize marketing agreements,

Qualifications

5+ years related experience.
Ability to travel up to 75%.
Strong communication skills are a must.
Proficiency in Microsoft Excel and Office Suite programs is required.
Business Development experience with emphasis on new customer acquisition and relationship management.
Must be self-motivated and able to work independently.
CRM tools like Salesforce and other CRM platforms familiarity.

Responsibilities

Consistent achievement of monthly sales, revenue quotas and KPIs.
Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's.
Conduct site and virtual visits with property staff and educate on product value.
Schedule quarterly/semi-annual reviews with property staff.
Act as liaison between property management and internal ops to address service issues.
Timely tracking and reporting of all sales, events, visits, and escalations.
Onboard new customers and de-bulk at Bulk Property sites.
All other duties assigned by supervisor.