MDM Systems Engineer

Cognizant; Mountain View (CA); Presencial; USD 80 000 - 105 000; Tempo integral

Resumo da oferta

Cognizant is seeking a Systems Engineer in Mountain View for a full-time opportunity. The role will be based in the office five days a week and focuses on resolving escalations, driving root cause analysis, and improving reliability of endpoint and infrastructure environments.

The ideal candidate will have extensive experience with Okta, MDM tooling, AD, M365, and remote desktop technologies to support the employee experience across our technology stack.

Qualificações

• 5+ years of Okta experience.
• 7+ years of experience with MDM tools.
• 7+ years of experience with Active Directory, M365 and Remote Desktop tools.

Responsabilidades

• Endpoint & device management including enrolment, configuration, patching and policy enforcement via MDM.
• Identity & access management: Okta SSO, MFA policies, lifecycle management and application assignments.
• Network & connectivity: VPN issues, DNS, DHCP, VLANs, firewall rules; collaborate with security teams.
• Collaboration & productivity tools: manage and troubleshoot Microsoft 365 services, Teams, SharePoint, OneDrive, licensing.
• Security & compliance: endpoint security principles, patch compliance, audit requirements.
• Escalation handling: bridge Level 1 service desk and technology service owners; document solutions and create runbooks.

Conhecimentos

Okta

Remote Desktop

Ferramentas

MDM tools

Active Directory

M365

Descrição da oferta de emprego

Cognizant is seeking a Systems Engineer in Mountain View for a full-time opportunity. This role will work from the office 5 days a week.

The Systems Engineer will be the primary handler of Level 2 and Level 3 escalations, working closely with technology service owners to resolve complex issues, drive root cause analysis, and improve the reliability of our endpoint and infrastructure environment. This role requires engineering-level thinking — diagnosing, documenting, and systematically eliminating recurring problems while owning the employee experience across our core technology stack.

Responsibilities:

Endpoint & Device Management

• Own macOS endpoint management — enrolment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent)
• Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team.

Identity & Access Management

• Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management.
• Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous.

Network & Connectivity

• Troubleshoot VPN connectivity via Global Protect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues.
• Collaborate with network and security teams on escalated cases requiring deeper infrastructure context.

Collaboration & Productivity Tools

• Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing.
• Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware.

Security & Compliance

• Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement.
• Support security-related incidents; follow and help maintain IT security standards and audit requirements.

Escalation Handling & Collaboration

• Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end.
• Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations.

Qualifications:

• 5 plus years of Okta experience.
• 7 to 9 years of experience with MDM tools.
• 7 plus years of experience with Active Directory, M365 and Remote Desktop tools.

The salary range for this role is between $80,000 and $105,000 depending on the skills and qualifications of the candidate. Applications will be accepted till 10/22/2026.