Systems Engineer II

Astreya; United States; Remoto; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Astreya is seeking a Systems Engineer II to provide remote technical support for endpoint engineering, Microsoft 365 administration, and identity lifecycle management. You will support a broad IT team responsible for end-user computing infrastructure, with 8x5 coverage and overlap into US business hours.

Responsibilities include managing Intune and Jamf configurations, AD/Entra ID provisioning, incident response, and contributing to automation and documentation.

Competenze

• Bachelor’s degree with 2–5 years of related experience.
• Experience with endpoint management, M365 administration, and identity platforms.
• Strong communication, organizational, and problem-solving skills.
• Ability to work overlapping US business hours.

Mansioni

• Provide remote 8x5 coverage for endpoint engineering and M365 admin.
• Handle Level 2 troubleshooting for OS, apps, and policy enforcement.
• Administer Exchange, Teams, SharePoint, and OneDrive workloads.
• Support AD/Entra ID provisioning in joiner-mover-leaver workflows.
• Monitor ITSM alerts, VDI operations, patch management, and endpoint security.
• Contribute to automation and maintain documentation for processes.

Conoscenze

Endpoint management

M365 administration

Identity platforms

Communication skills

Problem solving

Team collaboration

Documentation

Formazione

Bachelor’s degree in related field

Strumenti

Intune

Jamf

Azure AD/Entra ID

Descrizione del lavoro

What this Job Entails:

The Systems Engineer II provides remote technical support for endpoint engineering, Microsoft 365 administration, and identity lifecycle management, extending coverage for a broader IT team responsible for end-user computing infrastructure, including hardware, software, mobile device management, and system architecture. This role works 8x5 with overlap into US business hours to ensure continuity with the onsite team.

Scope:

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Provide remote 8x5 coverage (with morning overlap into US business hours) for endpoint engineering, M365 administration, and identity lifecycle tasks
• Handle remote-resolvable Level 2 tasks: complex OS and application troubleshooting, endpoint policy enforcement, and MDM configuration (Intune, Jamf)
• Administer Microsoft 365 workloads including Exchange, Teams, SharePoint, and OneDrive; support licensing and reconciliation
• Support AD/Entra ID user, group, and access provisioning as part of joiner-mover-leaver (JML) identity workflows
• Monitor ITSM alerts and support VDI operations, patch management, and endpoint security compliance
• Maintain CMDB and asset lifecycle accuracy for remotely managed systems
• Contribute to automation initiatives that reduce manual, repetitive engineering tasks
• Maintain and improve documentation and knowledge base standards for owned processes and recurring issues
• Escalate issues requiring hands-on/deskside intervention to the onsite L2 engineer or Tier 1 support, providing full diagnostic context at handoff
• Receive escalations from Tier 1 support and lead problem management for unresolved remote-resolvable tickets
• Implement and enforce best practices for system security, endpoint policy, and data backups
• Anticipate potential issues or bottlenecks and identify possible solutions
• Communicate effectively with onsite engineers, IT support staff, and shared-services/foundation counterparts to ensure smooth handoffs
• Liaise with vendors as needed and keep relevant stakeholders up to date with developments
• Contribute to GxP-aware change control and documentation practices for regulated systems
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Experience with endpoint management, M365 administration, and identity platforms (AD/Entra ID)
• Knowledge and understanding of the definition and traceability of system requirements
• Experience in the implementation of system requirements verification methods
• Experience in the planning of system test activities
• Strong presentation and organizational skills
• Effective written and oral communication skills
• Mental ability to perform engineering problem solving and analytical tasks
• Able to work under project deadlines and associated cost and schedule constraints
• Comfortable working a shift with overlap into US business hours

Preferred Qualifications:

• MD-102 (Modern Desktop Administrator), MS-700 (Teams Administrator), AZ-104 (Azure Administrator), or SC-300 (Identity and Access Administrator)
• Jamf Certified Associate or Professional (for macOS environments) - ITIL 4 Foundations
• • Experience in regulated (GxP, financial services, or life sciences) environments, including change management for validated systems

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must have the ability to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Shift schedule includes overlap into US business hours