Mobile Device Management Specialist - Information Services

Nampa School District; Nampa (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Nampa School District in the Technology Center seeks a Mobile Device Management (MDM) Specialist to manage Windows and Apple devices across their lifecycle, ensuring secure, reliable access for students and staff.

Responsibilities include enrollment, configuration, deployment, updates, security compliance, inventory, reporting, and troubleshooting using Microsoft Intune, Windows Autopilot, Mosyle, and Apple School Manager.

Qualifications

• Experience supporting Windows devices and administering Microsoft Intune or comparable endpoint management systems.
• Experience with Windows Autopilot, Microsoft Entra ID, application deployment, and PowerShell preferred.
• Experience with Mosyle, Apple School Manager, macOS, and iPadOS device management preferred.

Responsibilities

• Administer Microsoft Intune for device settings, policies, assignments, and documentation.
• Manage Windows device lifecycle from enrollment to retirement.
• Configure Windows Autopilot deployment workflows for standardization and efficiency.
• Develop PowerShell scripts to automate configuration and deployment.
• Create, test, deploy, and maintain device configuration profiles and security settings.
• Package, test, deploy, update, and remove approved applications through Intune; troubleshoot issues.

Skills

Intune administration

PowerShell scripting

Windows Autopilot

Mosyle administration

Apple School Manager

Entra ID management

Device enrollment

Application deployment

Education

High school diploma or GED

Postsecondary/technical experience

Tools

Mosyle

Apple School Manager

PowerShell

Job description

POSITION: Mobile Device Management (MDM) Specialist
CATEGORY: To be determined by the District
DEPARTMENT: Information Services
LOCATION: Technology Center
REPORTS TO: System Support Supervisor
SUMMARY: The Mobile Device Management (MDM) Specialist manages and supports the District’s Windows and Apple devices throughout their lifecycle. This position helps ensure that students and staff have secure, reliable access to technology. Responsibilities include device enrollment, configuration, application deployment, updates, security compliance, inventory management, reporting, and troubleshooting using Windows and Apple Mobile Device Management (MDM) platforms.
Essential Duties And Responsibilities

• Serve as an administrator for Microsoft Intune and maintain device management settings, policies, assignments, and documentation.
• Manage the lifecycle of District Windows devices, including enrollment, provisioning, deployment, reassignment, retirement, and authorized data removal.
• Configure and maintain Windows Autopilot deployment workflows to standardize device setup and support efficient deployment.
• Develop and maintain PowerShell scripts and approved automation to improve Windows configuration, deployment, and support processes.
• Create, test, deploy, and maintain device configuration profiles, compliance policies, and security settings for Windows devices.
• Package, test, deploy, update, and remove approved applications through Intune; troubleshoot application installation and licensing issues.
• Manage Windows operating system updates and update rings; monitor deployment results and resolve failed or delayed updates.
• Coordinate Windows endpoint protection, firewall settings, AppLocker, BitLocker encryption, and recovery key access with designated security staff.
• Maintain device groups and policy assignments in coordination with Microsoft Entra ID administrators; apply appropriate administrative access controls.
• Monitor device inventory, enrollment status, compliance, and system health; provide reports and address devices that fail to check in or meet requirements.
• Troubleshoot Windows hardware, operating systems, device enrollment, configuration profiles, applications, and access to District resources.
• Assist with Mosyle administration for District Apple devices, including enrollment, configuration profiles, restrictions, application deployment, and updates.
• Support Apple School Manager integration and automated device enrollment in coordination with the District’s Apple device administrators.
• Assist with troubleshooting management issues affecting macOS and iPadOS devices.
• Test policy, application, and operating system changes with pilot devices before broader deployment; document results and recovery procedures.
• Coordinate device refreshes, student and staff device deployments, and shared-device configurations with technology staff and school personnel.
• Work with the help desk and technicians to resolve escalated incidents; document resolutions and provide training on device management procedures.
• Maintain accurate technical documentation, device standards, inventory records, and change records; protect administrative credentials and recovery information.
• Coordinate with vendors and District technology staff to resolve service issues, track platform changes, and plan improvements.
• Protect student and staff information and follow District policies for privacy, security, acceptable use, and handling lost or stolen devices.
• Maintain professional knowledge of district Mobile Device Management (MDM) platforms. Microsoft Intune, Windows management, and Apple MDM through training and relevant technical resources.
• Represent the District professionally, collaborate with staff, and follow District policy and the established chain of command.
• Assume responsibility for his or her continuing professional growth and development by such efforts as attendance at training or in-services
• Seek assistance should emergencies arise
• Represent the school district in a positive manner
• Know and follow school district policy and chain of command
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None
Education And/Or Experience

• High school diploma or GED required; relevant postsecondary education or equivalent technical experience preferred.
• Demonstrated experience supporting Windows devices and administering Microsoft Intune or comparable endpoint management systems required.
• Experience with Windows Autopilot, Microsoft Entra ID, application deployment, and PowerShell preferred.
• Experience with Mosyle, Apple School Manager, macOS, and iPadOS device management preferred.
• Relevant Microsoft or Apple certifications and experience supporting technology in a K–12 environment preferred.

Knowledge, Skills & Abilities

• Understanding of device configuration, compliance, endpoint security, encryption, and application management.
• Familiarity with Mobile Device Management (MDM) including Windows and Apple devices, with the ability to support established District workflows.
• Ability to troubleshoot device issues, analyze logs, and identify underlying causes.
• Strong organizational skills and the ability to prioritize work across District locations.
• Ability to explain technical information clearly and work effectively with students, staff, and vendors.
• Ability to maintain confidentiality and handle sensitive information responsibly. Maintain confidentiality with staff and public.
• Consistently demonstrates the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary; organize job functions and work area to be able to effectively complete varied assignments within established time frame
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read, analyze and interpret governmental regulations and legal documents. Ability to write routine reports and correspondence.

QUALIFICATION REQUIREMENTS: To perform job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMMUNICATION SKILLS: Ability to read and interpret technical documentation, safety rules, operating instructions, and District procedures. Ability to write clear reports, support instructions, and correspondence, and explain technical issues to employees with varying levels of technical experience. Ability to communicate in English and Spanish is preferred.
Problem Solving Skills
Use sound judgment to investigate technical concerns, assess their impact, identify solutions, and escalate issues when appropriate.
PRODUCTIVITY/EFFICIENCY SKILLS: Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary; organize job functions and work area to be able to effectively complete varied assignments within established time frame.
Mathematical Skills
Ability to perform basic calculations, use spreadsheet formulas, and interpret inventory, compliance, and deployment data.
Reasoning Ability
Ability to follow written, oral, and diagrammed instructions; collect and analyze information; establish facts; and draw logical conclusions when troubleshooting technical issues.
Other Skills And Abilities
Proficiency with Microsoft 365 applications, technical documentation, ticketing systems, and remote support tools. Ability to learn new management platforms and use scripting or automation to improve support processes.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use a computer, and communicate with staff; frequently stand, walk, and reach with hands and arms; and occasionally lift or carry technology equipment weighing up to 50 pounds, with assistance as needed. Duties may require travel between District locations and close visual attention to computer screens and equipment.
WORK ENVIRONMENT: Work is performed in offices, schools, classrooms, and technology work areas. The position may involve interruptions, travel between District sites, and occasional work outside regular hours for planned deployments or urgent technical issues. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TERMS OF EMPLOYMENT: 248 work calendar
Nampa School District #131 is an equal opportunity employer/educator with an alcohol, drug and tobacco free environment, and does not unlawfully discriminate in employment. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodations to the application and/or interview process should notify a representative of the organization. The information contained in this job posting is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned. The employment relationship with the District is of an “at will” nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause.