MCTIMS Systems Integrator/Lead

F2 Systems, LLC.; Jacksonville, Northern (NC, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

F2 Systems, LLC is seeking an experienced MCTIMS Systems Integrator to support the United States Marine Corps in Jacksonville, NC. The ideal candidate will possess extensive knowledge of MCTIMS modules, workflows, and Marine Corps training management, applying orders and regulations across training operations.

This role requires strong leadership, ownership of ticket resolution, and the ability to deliver effective user training.

Qualifications

• Expert-level knowledge of MCTIMS modules, workflows, and user issues.
• Strong understanding of Marine Corps training management processes and orders.
• Experience leading teams in technical or operational support.
• Experience troubleshooting complex MCTIMS issues.
• Familiar with ticket management and performance standards.
• Ability to guide and train users on MCTIMS.
• Ability to interpret procedures and regulatory requirements.

Responsibilities

• Provide day-to-day functional leadership for MCTIMS support personnel.
• Serve as SME on MCTIMS modules and workflows for training management.
• Coordinate team activities and balance workload.
• Oversee MCTIMS ticket management and timeliness.
• Troubleshoot complex MCTIMS user issues.
• Monitor team performance against SOPs and standards.
• Provide guidance and best practices to team members.
• Identify workflow improvements in MCTIMS support.
• Develop and deliver MCTIMS training as required.
• Support training materials and user guidance.
• Monitor operational metrics and escalate issues.
• Mentor personnel in MCTIMS functionality and support.

Skills

MCTIMS expert

Training management

Team leadership

Issue troubleshooting

SOP compliance

Communication skills

Technical instruction

Regulatory understanding

Job description

MCTIMS Systems Integrator (Team Lead)

Location: Jacksonville, NC

Customer: United States Marine Corps (USMC)

Position Summary

F2 Systems, LLC is seeking an experienced MCTIMS Systems Integrator to support the United States Marine Corps in Jacksonville, North Carolina.

The ideal candidate will possess extensive knowledge of the Marine Corps Training Information Management System (MCTIMS), including its modules, functionality, and application across Marine Corps training and readiness operations. This position requires a strong understanding of Marine Corps orders, policies, and regulations governing training management at all organizational levels.

Key Responsibilities

• Provide day-to-day functional leadership, guidance, and coordination for personnel supporting MCTIMS operations.
• Serve as a subject matter expert on MCTIMS modules, system functionality, workflows, and their application to Marine Corps training management requirements.
• Coordinate team activities, monitor workload distribution, and support the timely resolution of user-reported issues.
• Oversee MCTIMS trouble-ticket management, including reviewing outstanding issues, monitoring resolution timelines, and identifying recurring problems.
• Troubleshoot and resolve complex MCTIMS user issues requiring advanced functional knowledge of the system.
• Monitor team performance and compliance with established standard operating procedures (SOPs), quality assurance requirements, and applicable performance standards.
• Provide technical and functional guidance to team members, assisting with complex issues and promoting consistent support practices.
• Identify opportunities to improve workflows, user support processes, and overall team effectiveness.
• Develop and deliver MCTIMS training to system users, as required.
• Provide instruction on MCTIMS functionality, training management processes, and applicable Marine Corps orders and regulations.
• Support the development and maintenance of training materials, user guidance, and standard operating procedures.
• Monitor operational metrics, identify performance concerns, and communicate issues requiring management attention.
• Support personnel development through knowledge sharing, mentoring, and guidance on MCTIMS functionality and support procedures.

Required Qualifications

• Expert-level knowledge and hands-on experience with MCTIMS, including extensive familiarity with multiple modules, system functionality, and user workflows.
• Comprehensive understanding of Marine Corps training management processes, orders, directives, and regulatory requirements.
• Demonstrated experience leading teams, coordinating personnel, or providing functional oversight in a technical or operational support environment.
• Experience troubleshooting complex MCTIMS user issues and providing functional system support.
• Strong understanding of ticket management processes, issue resolution, and operational performance standards.
• Demonstrated ability to establish priorities, coordinate team activities, and ensure accountability for assigned responsibilities.
• Strong communication, organizational, and problem-solving skills.
• Experience developing or delivering technical instruction, user training, or professional presentations.
• Ability to interpret and apply established procedures, policies, and regulatory requirements to operational support activities.

Preferred Qualifications

• Prior service in the United States Marine Corps or another branch of the U.S. Armed Forces.
• Previous military leadership experience, particularly in positions involving personnel management, training operations, or operational oversight.
• Experience serving in a Marine Corps leadership billet, including SNCO, officer, or equivalent supervisory positions.
• Previous experience leading a MCTIMS support team or managing personnel responsible for Marine Corps training systems.
• Experience supporting Marine Corps training management programs at the unit, installation, or higher headquarters level.
• Previous experience as a Marine Corps formal school instructor, military instructor, or equivalent.
• Experience providing MCTIMS instruction or user training.
• Familiarity with Department of Defense contractor support environments and Government performance requirements.