MCA Collections Specialist: High-Volume Negotiator

High Rise Capital; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Bonuses/Commissions

Job summary

High Rise Capital seeks an experienced MCA Collections Specialist in New York to drive collections on Merchant Cash Advances. You will handle high-volume outreach via phone, SMS, and email, while negotiating settlements and payment arrangements to bring accounts current.

The ideal candidate has strong negotiation skills, familiarity with MCA, UCC filings, and experience working with merchants who have fallen behind on payments.

Qualifications

• Experience with Merchant Cash Advances (MCA) collections and UCC filings.
• Strong cold-calling experience and ability to handle high-volume outreach.
• Excellent negotiation and objection-handling skills.
• Proven track record of bringing delinquent accounts current.
• Experience with CRM, dialer, or collections management systems preferred.

Responsibilities

• Contact merchants by phone, SMS, and email regarding delinquent MCA payments.
• Make high-volume cold calls to merchants who have fallen behind on payments.
• Negotiate payment arrangements to bring accounts current.
• Follow up consistently with merchants who make promises to pay.
• Understand and work with UCC filings and the collections process.
• Send UCC-related notices and communications per company procedures and law.
• Maintain records of merchant communications and payment activity.
• Collaborate with management and legal/operations on escalated accounts.
• Identify merchants who can be brought back onto regular payments.

Skills

MCA Collections

Cold Calling

Negotiation

Communication Skills

CRM Experience

Documentation

Tools

CRM System

Job description

High Rise Capital seeks an experienced MCA Collections Specialist in New York to drive collections on Merchant Cash Advances. You will handle high-volume outreach via phone, SMS, and email, while negotiating settlements and payment arrangements to bring accounts current.

The ideal candidate has strong negotiation skills, familiarity with MCA, UCC filings, and experience working with merchants who have fallen behind on payments.