MC Outdoor Guest Experience Ambassador

Mountain-Creek-Resort; Vernon Township (NJ); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Mountain Creek in Vernon, NJ seeks an Outdoor Guest Experience Ambassador to be the first contact for arriving guests, helping with parking, ticketing, and guiding guests through the self-guided Terrain Based Learning Experience.

You will validate tickets at entry points and lifts, support resort cleanliness, and assist guests with access to amenities, while working outdoors in our seasonal climate. Applicants must be 16 or older and available weekends/holidays.

Formación

• Positive attitude and commitment to great service.
• Ability to stand for long periods of time.
• Must be 16 or older.
• Prior customer service or teaching experience is a plus.
• Ability to work outdoors in changing seasonal climate.
• Flexible schedule including weekends and holidays.

Responsabilidades

• Be an accurate and reliable source of information for our Guests.
• Assist with the guest arrival including parking and accessing amenities.
• Scan online ticket purchases and encode media for access to rentals, tickets, etc.
• Monitor TBL and assist guests through the self guided experience.
• Validate tickets, cards, passes at entry points/lift bases.
• Acknowledge and advocate for our guests' needs as it pertains to their experience with the resort.
• Enforce and follow safety procedures for the team and our guests.
• Focus on resort cleanliness and appearance standards including, but not limited to emptying waste containers, sanitization of touch points, and garbage removal from resort grounds.
• Perform other duties as assigned by Manager.

Conocimientos

Customer service

Communication

Outdoor work

Stamina

Teaching experience

Descripción del empleo

Outdoor Guest Experience Ambassador – Mountain CreekLocation: Vernon, NJ Reporting to: Guest Experience ManagerSNOW Partners Mission Statement:“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”About Mountain Creek:Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants and lodge.How the Guest Experience Ambassador works with the Team:As the first point of contact with guest arrivals, the Outdoor Guest Experience Ambassador will provide information that assists guests with an unforgettable experience at the resort. The Ambassador will assist with many facets of the guest experience to include, parking, encoding ticket purchases, validating passes at lifts, assisting guests through the self guided Terrain Based Learning Experience, and cleanliness of resort grounds.Team Member Responsibilities:Be an accurate and reliable source of information for our GuestsAssist with the guest arrival including parking and accessing amenities. Scan online ticket purchases and encode media for access to rentals, tickets, etc.Monitor TBL and assist guests through the self guided experienceValidate tickets, cards, passes at entry points/lift basesAcknowledging and advocating for our guests needs as it pertains to their experience with the resortEnforce and follow safety procedures for the team and our guestsFocus on resort cleanliness and appearance standards including, but not limited to emptying waste containers, sanitization of touch points, and garbage removal from resort grounds.Perform other duties as assigned by ManagerTeam Member Qualifications:A positive attitude and a commitment to great serviceAbility to stand for long periods of timeMust be 16 or olderPrior customer service or teaching experience an assetAbility to work outdoors in the ever-changing seasonal climate of NJMust be able to work a flexible schedule including weekends and holiday