MC Lift Operations Manager

Mountain-Creek-Resort; Vernon Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Mountain Creek is seeking a Lift Operations Manager to oversee the safe daily operation of lifts, zip tours, the Mountain Coaster, and Colorado River rides year-round. This full-time role reports to the Resort Operations Director and requires strong leadership, a safety-first mindset, and the ability to manage budgets and staff.

You will hire, train, and coach staff; maintain checklists and ride logs; coordinate with Ski Patrol and Risk Management; and ensure excellent guest service in all

Qualifications

• Experience in lift operations or resort operations preferred.
• Demonstrated supervisory experience is required.
• Valid driver's license is required.
• Physical ability to lift up to 50 lbs and perform manual labor outdoors.

Responsibilities

• Oversees safe daily operation of all lifts including Zip Tours and Mountain Coaster.
• Conducts staff hiring, scheduling, and performance evaluations.
• Develops and documents training for safe lift operations.
• Ensures adherence to safety policies and resort procedures.
• Maintains ride/log documentation and incident reporting with Ski Patrol.

Skills

Lift operations knowledge

Supervisory experience

Driver's license

Physical stamina

Job description

Lift Operations Manager – Mountain CreekLocation: Vernon, NJ Reporting to: Resort Operations DirectorSNOW Partners Mission Statement:“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”About Mountain Creek:Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants, and lodge.How the Lift Operator works with the Team:This Full-Time Year-Round position is responsible for the safe daily operation of all Lifts, Zip Tours, Coaster and Colorado River. Adherence to all standard operating procedures, to include the completion of open/close checklists and all other necessary documentation.Team Member Responsibilities:Conducts staff hiring, assists in scheduling, and writes performance evaluations for staff.Develops, conducts, and documents training of staff on proper safe operations of the various lifts.Ensures strict adherence to all resort policies, safety procedures and procedures.Coach staff to provide a courteous, friendly, helpful guest service and safety experience.Observes, coaches and counsels the team on Lift Operations service and safety guidelines.Creates a fun, team-oriented atmosphere while adhering to guest and team member safety guidelines.Supports and works with Lift Maintenance trail, to accomplish off season maintenance needsResponsible for summer operations to include the Mountain Coaster and Colorado River rides.Creates a cohesive work environment with peers, departments, interdepartmental contacts and vendorsEnsures documentation of checklists, ride count logs, team member and guest incidents, etc. are completed, legibly, and timely, in cooperation with Ski Patrol.Manages the Lift Operations/Adventure budget to meet and or exceed goals.Responsible for maintaining all lift related signage.Works with the Risk Manager to ensure guest safety.Zip Tours- Train guests and team members on proper use of equipment and best practices/techniquesOther Resort duties as assigned.Team Member Qualifications:Working knowledge of lift operations, and/or resort operations preferred.Lift Maintenance experience preferredDemonstrated supervisory experience necessary.Must have a valid driver's license.Able to frequently lift up to 50 lbs.Able to perform manual labor tasks including shoveling snow, chipping ice, carrying stanchions.Must be able to work weekends, nights and holidays.Must be able to work outdoors in inclement weather conditions.