MC Lift Operations Manager

SNOW PARTNERS LLC; Vernon Township (NJ); On-site; USD 54,000 - 66,000; Full time

Job summary

Mountain Creek Resort in Vernon, NJ is seeking a Lift Operations Manager for full-time year-round work. The role oversees safe daily operation of lifts, zip tours, a coaster and river ride, while guiding staff training and performance evaluations.

Responsibilities include staffing, training, policy adherence, guest service coaching, safety oversight, and collaboration with lift maintenance. The position reports to Resort Operations Director.

Qualifications

• Working knowledge of lift operations, and/or resort operations preferred.
• Lift Maintenance experience preferred
• Demonstrated supervisory experience necessary.
• MUST have a valid driver's license.
• Able to frequently lift up to 50 lbs.
• Able to perform manual labor tasks including shoveling snow, chipping ice, carrying stanchions.
• Must be able to work weekends, nights and holidays.
• Must be able to work outdoors in inclement weather conditions.

Responsibilities

• Conducts staff hiring, assists in scheduling, and writes performance evaluations for staff.
• Develops, conducts, and documents training of staff on proper safe operations of the various lifts.
• Ensures strict adherence to all resort policies, safety procedures and procedures.
• Coach staff to provide a courteous, friendly, helpful guest service and safety experience.
• Observes, coaches and counsels the team on Lift Operations service and safety guidelines.
• Creates a fun, team-oriented atmosphere while adhering to guest and team member safety guidelines.
• Supports and works with Lift Maintenance trail, to accomplish off season maintenance needs
• Responsible for summer operations to include the Mountain Coaster and Colorado River rides.
• Creates a cohesive work environment with peers, departments, interdepartmental contacts and vendors
• Ensures documentation of checklists, ride count logs, team member and guest incidents, etc. are completed, legibly, and timely, in cooperation with Ski Patrol.
• Manages the Lift Operations/Adventure budget to meet and or exceed goals.
• Responsible for maintaining all lift related signage.
• Works with the Risk Manager to ensure guest safety.
• Zip Tours- Train guests and team members on proper use of equipment and best practices/techniques
• Other Resort duties as assigned.

Skills

Supervisory experience

Lift operations knowledge

Lift maintenance experience

Driver's license

Manual labor capability

Shoveling snow

Weekend/night/holiday availability

Outdoor weather resilience

Job description

Job Details: Job Location: Mountain Creek - Vernon, NJ 07462, Position Type: Full Time, Salary Range: $60,000.00 - $60,000.00 Salary, Lift Operations Manager – Mountain Creek

Location: Vernon, NJ Reporting to: Resort Operations Director

SNOW Partners Mission Statement:

“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”

About Mountain Creek:

Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants, and lodge.

How the Lift Operator works with the Team:

This Full-Time Year-Round position is responsible for the safe daily operation of all Lifts, Zip Tours, Coaster and Colorado River. Adherence to all standard operating procedures, to include the completion of open/close checklists and all other necessary documentation.

Team Member Responsibilities:

• Conducts staff hiring, assists in scheduling, and writes performance evaluations for staff.
• Develops, conducts, and documents training of staff on proper safe operations of the various lifts.
• Ensures strict adherence to all resort policies, safety procedures and procedures.
• Coach staff to provide a courteous, friendly, helpful guest service and safety experience.
• Observes, coaches and counsels the team on Lift Operations service and safety guidelines.
• Creates a fun, team-oriented atmosphere while adhering to guest and team member safety guidelines.
• Supports and works with Lift Maintenance trail, to accomplish off season maintenance needs
• Responsible for summer operations to include the Mountain Coaster and Colorado River rides.
• Creates a cohesive work environment with peers, departments, interdepartmental contacts and vendors
• Ensures documentation of checklists, ride count logs, team member and guest incidents, etc. are completed, legibly, and timely, in cooperation with Ski Patrol.
• Manages the Lift Operations/Adventure budget to meet and or exceed goals.
• Responsible for maintaining all lift related signage.
• Works with the Risk Manager to ensure guest safety.
• Zip Tours- Train guests and team members on proper use of equipment and best practices/techniques
• Other Resort duties as assigned.

Team Member Qualifications:

• Working knowledge of lift operations, and/or resort operations preferred.
• Lift Maintenance experience preferred
• Demonstrated supervisory experience necessary.
• MUST have a valid driver's license.
• Able to frequently lift up to 50 lbs.
• Able to perform manual labor tasks including shoveling snow, chipping ice, carrying stanchions.
• Must be able to work weekends, nights and holidays.
• Must be able to work outdoors in inclement weather conditions.