MC Indoor Guest Experience Ambassador

Mountain-Creek-Resort; Vernon Township (NJ); On-site; USD 17,000 - 22,000; Full time

Job summary

Mountain Creek Resort in Vernon, NJ is seeking an Indoor Guest Experience Ambassador to be the first point of contact for arriving guests. You will assist with rental processes, merchandise, food and beverage, and maintain the lodge’s cleanliness.

The role requires a positive attitude, flexibility to work weekends and holidays, and the ability to stand for long periods. Prior customer service or retail experience is a plus.

Qualifications

• Positive attitude and commitment to great service.
• Must be 16 or older.
• Flexible schedule including weekends and holidays.

Responsibilities

• Serve as the first point of contact for guest arrivals.
• Assist with indoor rental process, merchandising and selling retail.
• Provide food and beverage service and maintain restrooms and lodge cleanliness.
• Explain equipment use and safety procedures, and handle credit transactions as needed.
• Support guest needs and enforce safety procedures.

Skills

Customer service

Retail sales

Food & beverage

Communication

Job description

Indoor Guest Experience Ambassador – Mountain CreekLocation: Vernon, NJ Reporting to: Indoor Guest Experience ManagerSNOW Partners Mission Statement:“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”About Mountain Creek:Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants and lodge.How the Guest Experience Ambassador works with the Team:As the first point of contact with guest arrivals, the Indoor Guest Experience Ambassador will provide information that assists with an unforgettable experience at the resort. The Ambassador will assist with many facets of the guest experience to include, facilitating the indoor portion of rental experience, merchandising and selling retail, food and beverage service, and cleanliness of restrooms.Team Member Responsibilities:Be an accurate and reliable source of information for our Guests.Assist with the indoor guest arrival including, rental process, retail, food and beverage, restrooms, and accessing amenities.Focus on resort cleanliness and appearance standards including, but not limited to emptying waste containers, sanitization of touch points, and garbage removal from inside the lodge and around resort grounds.Monitor guest arrivals and flow into the rental process.Responsible for proper size and fitting of rental equipment for our guests.Explain the use and mechanical parts of equipment.Perform general housekeeping tasks and duties as necessaryCleaning of Restrooms, Sweeping Floors, etc.Serve to our quests our food products following all safety proceduresPerform credit transactions for food purchases by our guestsAcknowledging and advocating for our guests needs as it pertains to their experience with the resortEnforce and follow safety procedures for the team and our guestsPerform other duties as assigned by Resort Blazers/GuidesTeam Member Qualifications:A positive attitude and a commitment to great serviceAbility to stand for long periods of timeMust be 16 or olderReliable transportationPrior customer service, retail, food and beverage, or call center experience an assetMust be able to work a flexible schedule including weekends and holiday