MBA Intern - AI Ops Transformation

Toast; Boston (MA); On-site; USD 57,962 - 82,552; Full time

Benefits offered by this job

Peer community through MBA Cohort

Exposure to executive leadership

Job summary

Toast is seeking a forward-thinking MBA intern to join its Operations leadership team during the summer. The role emphasizes the integration of AI and automation to optimize operations and enhance business efficiency. Ideal candidates are enrolled in a top-tier MBA program with a strong background in AI and a clear operational instinct.

This is an exciting opportunity to provide strategic recommendations and help reshape future operational frameworks within Toast's team.

Qualifications

• Current MBA candidate enrolled in a top-tier program.
• Deep understanding of AI landscape including LLMs and automation.
• Ability to streamline messy manual processes through logic.

Responsibilities

• Conduct operational audits and identify inefficiencies.
• Design a roadmap for AI integration in operations.
• Prototype automated solutions to enhance efficiency.
• Redesign performance metrics for AI-augmented success.
• Provide strategic recommendations for operational adaptations.

Skills

AI knowledge

Operational intuition

Executive presence

Education

MBA Candidate

Tools

Workflow automation tools

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are looking for a forward‑thinking MBA intern to join our Operations leadership team for the summer. This isn't a traditional "keep the lights on" ops role. We are using this as a pivotal moment to experiment: What happens when you apply a technical, agentic mindset to a mature Operations organization? You will report directly to the Head of Embedded Finance and act as a technical strategist, auditing our current workflows and designing the future state of our "Ops Engine" using AI and automation.

Responsibilities

• Operational Audit & Gap Analysis: Partner with the existing leadership team to identify inefficiencies in current workflows, capacity planning models, and performance measurement frameworks.
• AI Transformation Roadmap: Evaluate and propose how Agentic Protocols can be integrated into daily operations. Can we build "Ops Agents" to handle routine tasks? Where can LLM‑based tools bridge the gap in our current tech stack?
• Workflow Automation: Design and potentially prototype automated solutions to help the team meet and exceed SLAs more efficiently.
• Performance Metrics Redesign: Rethink how we measure success in an AI‑augmented environment—moving beyond traditional volume metrics to value‑based output.
• Strategic Recommendation: At the end of the summer, provide a formal recommendation on how financial operations must adapt, roles and responsibilities, tools and technologies and structure.

Requirements

• Current MBA Candidate: Currently enrolled in a top‑tier MBA program, ideally with a background in Computer Science, Engineering, or Data Science.
• AI Fluency (AI‑Pilled): This is a hard requirement. You must have a deep understanding of the current AI landscape (LLMs, agentic workflows, automation tools) and how to apply them to business problems.
• Operational Intuition: You can look at a messy manual process and immediately see the logic‑based framework needed to streamline it.
• Executive Presence: Ability to "lean in" with a senior team during a leadership transition and provide candid, data‑driven insights.

Program Benefits

• Intern Cohort: While this role lives in Operations, you will be part of our broader Summer MBA Cohort (including our Product Management interns), providing you with a peer community and executive exposure.
• High Impact: You aren't just shadowing; you are helping define the profile of a future Director‑level hire and the roadmap for the entire department.

Pay Rate: $51 USD per hour

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