Mazda Service Technician

Ourisman Mazda; Laurel (MD); On-site; USD 34,440 - 82,656; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k)

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off

Employee Discounts

Job summary

Ourisman Mazda in Laurel, MD, is seeking a Service Technician to diagnose mechanical and electrical concerns, perform repairs and scheduled maintenance, and verify results with road tests and diagnostic tools. You will document labor, parts, and recommendations precisely, while coordinating with service advisors to maintain throughput and quality.

The role requires the ability to meet physical demands in a busy shop, strong customer-service skills, and the flexibility to explain findings clearly

Qualifications

• Prior automotive technician experience preferred.
• Applicable certifications and technical training.
• Proficiency with diagnostic tools, repair equipment, and technical manuals.
• Strong analytical problem-solving for complex faults.
• Ability to meet physical demands (lifting, standing, shop environment).
• Professional customer service and composure in challenging situations.

Responsibilities

• Diagnose mechanical and electrical concerns.
• Complete repairs and scheduled services.
• Verify workmanship through road tests and diagnostic equipment.
• Document labor, parts, and recommendations with precision.
• Coordinate with Service Advisors and shop team to sustain throughput and quality.
• Explain findings clearly to customers when needed.

Job description

Position Summary

The Service Technician supports safe, reliable vehicle performance by delivering accurate diagnostics, repairs, and preventive maintenance in a high-volume dealership setting. This role is essential to meeting manufacturer standards and maintaining customer confidence.

Key responsibilities include diagnosing mechanical and electrical concerns; completing repairs and scheduled services; verifying workmanship through road tests and diagnostic equipment; documenting labor, parts, and recommendations with precision; coordinating closely with Service Advisors and the shop team to sustain throughput and quality; and, as needed, providing clear explanations of findings to customers.

Required qualifications and skills:

• Prior automotive technician/mechanic experience preferred


• Applicable certifications and technical training


• Proficiency with diagnostic tools, repair equipment, and technical manuals


• Strong analytical problem-solving for complex faults


• Ability to meet physical demands (lifting, standing, shop environment)


• Professional customer service and composure in challenging situations

Compensation & Benefits

Ourisman Mazda offers a competitive salary structure with pay ranging from $25 to $60 per hour, along with a comprehensive benefits package.

• Medical


• Dental


• Vision coverage


• 401(k)


• Life Insurance


• Health Savings Account (HSA)


• Flexible Spending Account (FSA)


• Paid Time Off


• Employee Discounts

Daily Workflow

As a Service Technician, the day typically begins with reviewing the repair schedule and confirming parts availability before moving vehicles through inspection, diagnosis, and service steps. You will transition between bay work and brief check-ins with advisors to align on priorities and timelines, then validate results with scan data and a controlled test drive. Throughout the day, you will keep repair orders current and organized, ensuring documentation remains audit-ready and consistent with manufacturer expectations. The pace is steady and structured, with frequent coordination across the shop to keep work moving efficiently.