Mercedes Service Advisor

Mercedes-Benz of Farmington; Farmington (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

401(k) with company match

Paid time off

Disability insurance

On-site gym

Employee assistance program

Career development opportunities

Employee vehicle/service discounts

Job summary

Mercedes-Benz of Farmington is seeking an enthusiastic Service Advisor to join our team in Farmington, UT. You will be the first face our guests see in the service lane, responsible for delivering a premier guest experience and coordinating vehicle maintenance and repairs.

Responsibilities include greeting customers, explaining repair processes, initiating services, and preparing repair orders while maintaining strong communication and customer rapport throughout the service journey.

Qualifications

• Automotive dealership Service Advisor experience required.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).
• Ability to drive manual transmission vehicles.

Responsibilities

• Own the customer’s experience in the service lane and be the first point of contact.
• Greet vehicle owners on the drive line and explain the repair process.
• Initiate automotive services by ascertaining problems and services requested.
• Troubleshoot vehicle problems by listening, inspecting, test driving and reviewing maintenance records.
• Prepare repair orders detailing symptoms, problems, and required services.
• Maintain customer rapport by explaining estimates and obtaining approvals and contact information.

Skills

Service Advisor experience

Customer service oriented

Independent worker

Job description

Location: 555 N Bourne Cir, Farmington, UT 84025

WHO WE ARE

Mercedes-Benz of Farmington is a world-class, "Best of The Best" award winning dealership. We're driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We are Consistent - We do it right or fix it fast. We are Respectful - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection. As our business continues to grow, we need an enthusiastic Service Advisor to join our Mercedes-Benz of Farmington team. Guided by our core values, Our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. This is no ordinary desk job-If you are someone who likes being up on your feet and providing the highest level of hospitality in all situations, we have the job for you! Our organization is a place with limitless advancement opportunities...if you're looking for a career, not just a job, we hope you will consider Mercedes-Benz of Farmington

Responsibilities

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

• Punctual and regular attendance.
• Be a friendly and professional "first face" of Mercedes-Benz of Farmington when meeting with customers.
• Initiate automotive services and repairs by ascertaining performance problems and services requested.
• Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

Requirements

Automotive dealership Service Advisor experience required. The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident. The self-concept of professional should be coupled with concern for quality service and customer satisfaction.

• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).
• Ability to drive manual transmission vehicles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person Adequate physical ability including sufficient manual dexterity, including ability to operate computers. Tablets, phones, and other office machines. Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information in multiple computer screens. Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift. Requires frequent lifting and carrying items weighing up to 20 pounds unassisted. Regular, punctual attendance.

Benefits

• Full suite of insurances - medical, dental, life, Pet insurance, you read that right, insurance for your furry or not so furry friends
• 401(k) with company match
• Paid Time off - Vacation, sick and benefit days
• Short term and long term disability
• Accident insurance
• On site Gym
• Your mental health is important to us - we have an Employee Assistance program that offers counseling sessions, financial and legal advice
• Culture that values and recognizes
• Committed to your career, leadership and development training
• With all of the organizational growth, we offer a wealth of career opportunities
• The best part of automotive: Employees are eligible for discounts on vehicles, parts and service

Expected Hours of Work

This is a full-time position

Equal Opportunity Employer

Schomp Wallace Automotive Group is an Equal Opportunity Employer. Schomp wants to change the way you see a career in the automotive industry. Every day we strive to deliver the best experiences possible for both our employees and customers. From benefits and perks, to upward mobility and career growth, our opportunities and standards exceed the industry standard. There's a reason why Schomp was a 2018 Finalist for "Best Companies to Work for in Colorado." This is where you'll discover the Schomp difference. You love helping people. We are in the people business and cars are what connect us with people. Schomp employees strive to create the best experience for the customers we serve and the people that we work with on a daily basis. It doesn't matter if you have automotive experience or not. If you're passionate about working with great people and delivering an exceptional experience for customers, Schomp is the place for you. Schomp Automotive cares about our shared future. A driving goal is to help sustain and support the communities where we live and work. Children's initiatives, specifically focusing on wellness and education, are our primary focus, but we offer general community support as well. A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values - Competitive, Consistent, Adaptable, Respectful and Empathetic - into everything we do. Ask our employees. They'll tell you we walk the talk.