MAWM Active Support Analyst: Warehouse Ops & Integrations

Tata Consultancy Services Limited; Atlanta (GA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage: Health, Dental &

Family Support: Parental Leaves

Insurance Options: Auto & Home

Commuter Benefits & Certification

Vacation, Time Off, Holidays

401K Plan, Performance Bonus

Job summary

Tata Consultancy Services Limited in Atlanta, GA is seeking an experienced MAWM support analyst to ensure warehouse management system availability and performance in a production environment.

You will configure inbound/outbound flows, monitor MIF logs, and collaborate across teams to resolve incidents and implement preventive actions. This role requires hands-on MAWM expertise and travel to client sites as needed, with strong problem-solving and communication skills.

Qualifications

• Hands-on MAWM experience in a production environment.
• Strong MAWM configuration and troubleshooting skills for inbound/outbound flows.
• Familiarity with receiving, putaway, replenishment, inventory, picking, packing, shipping, cycle counting, returns, and LPN/bin controls.
• Experience monitoring MIF transactions, interface queues, and logs.
• Knowledge of REST APIs, web services, SQL validation, log analysis, and transaction troubleshooting.
• Exposure to MAWM integrations with ERP/OMS/TMS/WCS and reporting.

Responsibilities

• Provide L2/L3 MAWM support to ensure availability and performance.
• Configure and troubleshoot inbound/outbound warehouse flows in MAWM.
• Monitor interfaces, analyze MIF logs and transaction failures, coordinate with multiple teams.
• Perform incident analysis, defect triage, and root-cause analysis within SLAs.
• Support DC operations across receiving, putaway, replenishment, inventory, picking, packing, shipping and returns.
• Validate changes, support releases, go-live, hypercare, and production rollout activities.
• Create and maintain SOPs, runbooks, and troubleshooting guides.
• Work onsite five days per week at the Atlanta location and travel as needed.

Skills

MAWM

MAWM configuration

MIF

REST APIs

SQL

Log analysis

Tools

Manhattan Active Warehouse Management (MAWM)

Manhattan Integration Framework (MIF)

ERP integrations

Job description

Tata Consultancy Services Limited in Atlanta, GA is seeking an experienced MAWM support analyst to ensure warehouse management system availability and performance in a production environment.

You will configure inbound/outbound flows, monitor MIF logs, and collaborate across teams to resolve incidents and implement preventive actions. This role requires hands-on MAWM expertise and travel to client sites as needed, with strong problem-solving and communication skills.