Mawm Active Support Analyst

Tata Consultancy Services Limited; Atlanta (GA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage: Health, Dental &

Family Support: Parental Leaves

Insurance Options: Auto & Home

Commuter Benefits & Certification

Vacation, Time Off, Holidays

401K Plan, Performance Bonus

Job summary

Tata Consultancy Services Limited in Atlanta, GA is seeking an experienced MAWM support analyst to ensure warehouse management system availability and performance in a production environment.

You will configure inbound/outbound flows, monitor MIF logs, and collaborate across teams to resolve incidents and implement preventive actions. This role requires hands-on MAWM expertise and travel to client sites as needed, with strong problem-solving and communication skills.

Qualifications

• Hands-on MAWM experience in a production environment.
• Strong MAWM configuration and troubleshooting skills for inbound/outbound flows.
• Familiarity with receiving, putaway, replenishment, inventory, picking, packing, shipping, cycle counting, returns, and LPN/bin controls.
• Experience monitoring MIF transactions, interface queues, and logs.
• Knowledge of REST APIs, web services, SQL validation, log analysis, and transaction troubleshooting.
• Exposure to MAWM integrations with ERP/OMS/TMS/WCS and reporting.

Responsibilities

• Provide L2/L3 MAWM support to ensure availability and performance.
• Configure and troubleshoot inbound/outbound warehouse flows in MAWM.
• Monitor interfaces, analyze MIF logs and transaction failures, coordinate with multiple teams.
• Perform incident analysis, defect triage, and root-cause analysis within SLAs.
• Support DC operations across receiving, putaway, replenishment, inventory, picking, packing, shipping and returns.
• Validate changes, support releases, go-live, hypercare, and production rollout activities.
• Create and maintain SOPs, runbooks, and troubleshooting guides.
• Work onsite five days per week at the Atlanta location and travel as needed.

Skills

MAWM

MAWM configuration

MIF

REST APIs

SQL

Log analysis

Tools

Manhattan Active Warehouse Management (MAWM)

Manhattan Integration Framework (MIF)

ERP integrations

Job description

Must Have Technical/Functional Skills

• Hands-on experience with Manhattan Active Warehouse Management (MAWM) in an active production environment.
• Strong hands-on experience in MAWM configuration, troubleshooting, and inbound and outbound configuration setup.
• Knowledge of receiving, putaway, replenishment, inventory, picking, packing, shipping, cycle counting, returns, condition codes, and LPN/bin-level controls.
• Experience monitoring and troubleshooting Manhattan Integration Framework (MIF) transactions, interface queues, and inbound/outbound logs.
• Working knowledge of REST APIs, web services, SQL-based validation, log analysis, message monitoring, and transaction-level troubleshooting.
• Exposure to MAWM integrations with ERP, OMS, TMS, WCS/MHE automation, robotics platforms, and Manhattan SCI reporting

Roles & Responsibilities

• Provide L2/L3 support for MAWM and ensure application availability, performance, and warehouse operational continuity.
• Configure and troubleshoot inbound and outbound warehouse flows in the MAWM active environment.
• Monitor interfaces, analyze MIF logs and transaction failures, and coordinate resolution with integration, infrastructure, product, and vendor teams.
• Analyze incidents, perform defect triage and root cause analysis, and drive corrective and preventive actions within agreed SLAs.
• Support DC operations across receiving, putaway, replenishment, inventory, picking, packing, shipping, and returns.
• Validate configuration changes and support releases, go-live, hypercare, stabilization, and production rollout activities.
• Create and maintain SOPs, runbooks, troubleshooting guides, knowledge articles, and operational reports.
• Work onsite five days per week at the Atlanta customer location and travel to fulfillment or logistics centers when required

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Aut& Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-KR3

Salary Range-$120,000-$130,000 a year

Location: Atlanta, GA

Function: TECHNOLOGY

Role: Analyst

ID: 438916

Skills: Manhattan | SCM - Warehouse Management

Salary Range: $120,000 - $130,000