Senior Business Analyst – Manhattan Active Warehouse Management

Raas Infotek; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading IT services company is seeking a Senior Business Analyst with extensive experience in the warehouse domain. As a strategic player, you will manage service delivery for enterprise-level clients, ensuring alignment with business objectives. The role requires strong analytical skills, excellent stakeholder management, and proficiency in tools like Manhattan WMS, SQL, and Power BI. This position offers a contract employment type and is ideal for someone with a deep understanding of ITIL frameworks. Join us in our Dallas office to make a significant impact in Information Technology.

Qualifications

• 10–15 years of experience as a Business Analyst in the Warehouse domain.
• Strong requirements engineering experience including BRD, FRD, User Stories.
• Excellent stakeholder management with governance reporting.

Responsibilities

• Oversee service delivery ensuring alignment with business objectives.
• Drive continuous improvement initiatives to optimize service delivery.
• Analyze service performance metrics to identify trends.

Skills

Business Analyst in the Warehouse domain

Planning, Business Processes, and Financials

SQL and Data Analysis

Power BI / Excel reporting and dashboards

BPMN / Process Modeling (Visio)

Strong communication skills

Education

8+ years of experience in Service Delivery Management

Strong understanding of ITIL framework

Experience with Agile / Scrum methodologies

Tools

Manhattan WMS

JIRA

Confluence

SAP MM

Oracle Retail RMS

Job description

Senior Business Analyst – Manhattan Active Warehouse Management

Job Title: Senior Business Analyst – Warehouse Domain

Project Type: Support / Development / Maintenance / Testing

Primary Skills

• 10–15 years of experience as a Business Analyst in the Warehouse domain
• Strong expertise in Planning, Business Processes, and Financials
• Extensive hands‑on experience with Manhattan WMS and custom WMS solutions

Secondary Skills

• SQL and Data Analysis
• Power BI / Excel reporting and dashboards
• BPMN / Process Modeling (Visio)
• JIRA and Confluence
• UAT planning, execution, and test coordination
• ERP / Procurement systems such as SAP MM and Oracle Retail RMS

Mandatory Skills

• Deep functional knowledge of Purchase Order lifecycle, planning rules, carrier onboarding, and invoice reconciliation
• Strong requirements engineering experience including BRD, FRD, User Stories, acceptance criteria, and traceability
• Proficiency in process mapping and BPMN
• Strong analytical skills with ability to analyze procurement and warehouse data using SQL, Excel, and Power BI
• Excellent stakeholder management with governance reporting (Status, RAID, KPIs)
• Strong communication, documentation, and client‑facing skills

Good to Have Skills

• Exposure to integration flows between TMS, ERP, and WMS systems
• Oversee end‑to‑end service delivery, ensuring alignment with business objectives and client expectations
• Lead and mentor teams, driving performance excellence and professional development
• Define, track, and manage SLAs and KPIs to ensure service delivery effectiveness
• Conduct regular service review meetings with clients to address issues and identify improvement opportunities
• Drive continuous improvement initiatives to optimize service delivery workflows
• Act as the primary escalation point for service‑related issues
• Coordinate with cross‑functional internal teams to ensure timely and accurate service delivery
• Analyze service performance metrics to identify trends and areas for improvement
• Build and maintain strong client relationships as the primary service contact

Qualifications

• 8+ years of experience in Service Delivery Management or related leadership roles
• Proven experience managing service delivery for enterprise‑level clients
• Strong understanding of ITIL framework and service management best practices
• Excellent verbal and written communication skills
• Strong analytical and decision‑making capabilities
• Proven ability to lead and manage large teams

Technical Skills

• In‑depth knowledge of Warehouse Management Systems
• Working knowledge of SCI reporting and Labor Management modules
• Strong understanding of Transportation Management Systems (TMS)
• Experience with system integrations and interface development
• Proficiency in service management tools and platforms
• Familiarity with cloud services and infrastructure
• Strong understanding of ITIL processes

Preferred Skills

• Experience with Agile / Scrum project management methodologies
• Familiarity with service management platforms and tools
• Certifications such as ITIL, PMP, or Six Sigma are a plus

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries: IT Services and IT Consulting

Contact: Raas Infotek Corporation
262 Chapman Road, Suite 105A, Newark, DE-19702
Phone: [phone] Ext. 145