Maui Recovery Case Worker

The Salvation Army USA Western Territory; Honolulu (HI); On-site; USD 27,552 - 33,062; Full time

Job summary

The Salvation Army USA Western Territory in Maui County is seeking a Maui Recovery Case Worker to support Emergency Disaster Services. You will screen clients, determine eligibility, connect to resources, and maintain records of services provided.

This non-exempt, full-time position requires a Bachelor’s degree in a related field, 3 years of social services experience, a clean driving record, and the ability to work across various settings; bilingual applicants are encouraged to apply.

Qualifications

• Bachelor's degree in human services, Social Work, Education, or Psychology preferred.
• Three years of experience in social services with knowledge of local Maui resources.
• Clean driving record; pass the Decision Driving Safety Test before driving for The Salvation Army; recertify annually.
• Ability to do fieldwork in various settings; disaster recovery experience preferred; computer proficiency required.
• Bi-lingual applicants are encouraged to apply.

Responsibilities

• Represent The Salvation Army in accordance with its mission, policies, and procedures in all EDS/Maui Recovery matters.
• Qualify and determine client eligibility for assistance, including screenings, processing applications, and following up by phone.
• Respond to client inquiries for emergency materials and financial assistance.
• Participate in off-site community outreach events and client meetings to conduct screenings and promote emergency services.

Skills

Fieldwork experience

Disaster recovery experience

Bi-lingual

Computer proficiency

Education

Bachelor's degree in human services, Social Work, Education, or Psychology

Tools

WellSky

Excel

Database software

Job description

POSITION: Maui Recovery Case Worker
DEPARTMENT: EDS / Maui County
SUPERVISOR: Maui County Coordinator
STATUS: Non-Exempt / Full time - Contingent on Funding
PAY: $20.00 to $24.00

QUALIFICATIONS

Bachelor's degree in human services, Social Work, Education, or Psychology preferred. Three years of experience working in social services with strong knowledge of local (Maui) resources will qualify. Candidates must have a clean driving record, complete the Decision Driving Safety Test before driving for The Salvation Army, and recertify annually as required. They must be able to do fieldwork in various settings. Experience working disaster recovery is preferred, and computer proficiency is required. Bi-lingual applicants are encouraged to apply.

This is a position in the Emergency Disaster Services Department. The position is not to exceed (3) years, with the option to extend based on workload and funding.

RESPONSIBILITIES

• Represent The Salvation Army in accordance with its mission, initiatives, and policies & procedures in all EDS/Maui Recovery matters.
• Qualify and determine client eligibility for assistance, including conducting in-person, online, and phone screenings, processing applications, completing check requests, and following up with phone calls.
• Respond to client inquiries for emergency materials and financial assistance.
• Participate in off-site community outreach events and client meetings to conduct screenings and promote emergency assistance services.
• Refer qualified client families who meet case‑management criteria to a Pathway of Hope Case Manager.
• Assist clients in obtaining and appropriately utilizing community resources, including housing, employment, recovery support programs, educational opportunities, and other relevant services.
• Facilitate financial literacy and life‑skills sessions with clients that support stability and sufficiency.
• Maintain clear, thorough, and up‑to‑date client notes and documentation.
• Respect and adhere to client privacy guidelines (HIPAA, 42 CFR, The Salvation Army Social Services Code of Ethics, and relevant POH guidelines).
• Record and maintain accurate client information using WellSky, internal Excel spreadsheets, and database software.
• Build a positive network of relationships with community resources. Act as a liaison between TSA Maui County, other TSA corps, social service programs, government agencies, and other social service organizations.
• Attend department meetings and training courses as assigned.
• Provide statistical data as required by the program in a timely and efficient manner.
• Perform other duties as deemed appropriate by the supervisor.

OTHER PERFORMANCE FACTORS

• Demonstrate reliability; maintain regular and punctual work attendance and complete projects on schedule.
• Work independently and autonomously, as well as function effectively within a team.
• Maintain confidentiality of all client information.
• Interact positively and helpfully with clients, co‑workers, and others.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.