Program Manager - Maui Safe House Program

The Salvation Army USA Western Territory; Wailuku (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

A community service organization in Wailuku, Hawaii seeks a Program Manager for the Maui Safe House Program. This full-time role involves managing residential services for adolescent males, overseeing staff, and ensuring program compliance with requirements. Candidates should have a BA in Human Services and experience in residential services. Interested applicants must possess valid certifications and a driver's license. This position offers a unique opportunity to lead and impact youth in need through structured support and guidance.

Qualifications

• 5 years experience in providing residential services.
• 2 years experience in personnel management.
• Valid First Aid and CPR certification.

Responsibilities

• Manage the Safe House residential services.
• Supervise staff and ensure client safety.
• Prepare funding proposals for the program.

Skills

Personnel Management

Program Development

Crisis Management

Public Engagement

Education

BA degree in Human Services or related field

Job description

General Statement

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.

Unit Mission Statement

“To provide youth with skills for a healthy life, and instill purpose, hope and vision to youth and their families.”

Position Summary

The Program Manager (PM) of the Maui Safe House Program is a full‑time, exempt position. The program provides a structured long‑term residential service for adolescent male residents. The PM is responsible for overall program management, maintaining contractual and licensing requirements, recruiting, training, developing and supervising staff, and ensuring resident safety and service goal attainment. The PM reports to the Executive Director.

Essential Qualifications

• BA degree in Human Services or related field with five years experience in providing residential services.
• Two years experience in personnel management and proposal or grant writing.
• Valid TB clearance and physical exam.
• Valid First Aid and CPR certification.
• Valid Hawaii driver’s license and valid no‑fault insurance.
• Successful background clearances including FBI & Hawaii State criminal, DHS Child Abuse Neglect, motor vehicle records.

Essential Functions

• Overall management of the Safe House residential services.
• Plan, organize, direct, coordinate and manage multiple contracts and program sites for implementation of residential services, including youth activity, programs with school personnel, community, other youth service agencies and agency workers.
• Direct supervision of all residential staff in the performance of their duties and work schedules.
• Manage all contracts to meet requirements and outcomes required by the various funding sources.
• Overall case supervision of clients served, ensuring youth treatment plans are continually reviewed and goals/objectives achieved in a timely manner.
• Orient/train/evaluate program and volunteer staff in residential program activities and curriculum.
• Develop operational procedures for the residential programs in accordance with contract requirements.
• Provide monthly and quarterly reports to the Executive Director and funding agencies regarding clients served and services provided.
• Assist the administration in presenting the program to the community and maintaining productive relationships with client‑related agencies, community resources and programs, schools and similar entities.
• Evaluate staff development requirements and arrange for training as needed.
• Perform the duties of the residential staff during their absence or when work requirements indicate such involvement.
• Prepare funding proposals as assigned or indicated.
• Attend all staff meetings, training, conferences and workshops as requested or scheduled.
• Travel off‑island as necessary.

Other Functions

• Performs other duties as assigned.

Skills and Personal Qualities

• Willing to accept and implement the Salvation Army philosophy.
• Sound judgment, dependability, understanding, firmness, caring, organized, high energy.
• Liaison with and knowledge of public service agencies and other community agencies.

Mental Demands

• Work under stressful conditions.
• Interact with others with courtesy and tact.
• Relate to a wide range of people and situations including youth, parents, agency workers, police, school personnel, etc.
• Work within an interdisciplinary team concept; participate in staff training and growth group.
• Manage and prioritize multiple projects in an organized and efficient manner.
• Respond to crisis situations calmly and effectively.
• Complete projects on schedule.
• Maintain confidentiality.
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends.

Physical Demands

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye‑hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25‑50 pounds and occasionally more than 50 pounds; traveling by airplane.

Communication Demands

The position requires talking to co‑workers, clients, vendors; written communication to and from co‑workers, clients, vendors; talking on the telephone; responding to written or verbal requests; training/giving verbal and written instructions; receiving verbal and written instructions; writing/composing written language; reading; visiting/working at other worksites; communicating via the latest technologies.

Technical Knowledge

Prioritize multiple work tasks to meet tight deadlines.

Equipment Needs

Use office equipment such as computers, photocopiers, scanners, calculators, etc.

Work Environment

Most work will be indoors at Family Intervention Services. Attendance at trainings, both in Hawaii and on the mainland, may be required.

Notes

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by management.

EEO Statement

Equal Opportunity Employer. Protected Veterans, Individuals with Disabilities, and other protected categories. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.