Maui Private Club Security & Guest Concierge

Makena Shared Services LLC; Hawaii; On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and 11 Paid Holidays

Professional development opportunities

Work-Family Culture

Job summary

Makena Golf & Beach Club on Maui seeks a security professional to maintain the personal concierge security approach for members, guests, and employees, delivering service at Makena's high standards while safeguarding people, facilities, and property.

You will respond to emergencies with urgency, manage access control, conduct field audits, and prepare detailed incident reports; strong English communication, teamwork, and a flexible schedule (nights, weekends, holidays) are essential.

Qualifications

• Hawaii Guard Card is required.
• Excellent communication and interpersonal skills.
• Prior customer service experience preferred.
• Ability to work in a team and stay calm in unstable situations.
• Willing to work a flexible schedule including evenings, weekends, holidays.
• Must be able to read, write, speak, and understand English.
• Ability to meet physical demands including standing, walking, lifting, and moving for long shifts.

Responsibilities

• Maintain concierge security for members, guests, and staff on property.
• Provide superior customer service to Makena standards.
• Protect assets, facilities, and the company’s reputation.
• Respond to emergencies with urgency and coordinate with Security leadership and external services.
• Provide access control using company systems and logs; deny unauthorized access.
• Conduct field audits and elevate findings to management.
• Complete daily activity reports and incident documentation.
• Ensure responses to Director of Security within 4 hours when requested.

Skills

Guard Card

Customer service

Communication

Teamwork

Calm under pressure

Flexibility

Physical fitness

English reading/writing

Job description

Makena Golf & Beach Club on Maui seeks a security professional to maintain the personal concierge security approach for members, guests, and employees, delivering service at Makena's high standards while safeguarding people, facilities, and property.

You will respond to emergencies with urgency, manage access control, conduct field audits, and prepare detailed incident reports; strong English communication, teamwork, and a flexible schedule (nights, weekends, holidays) are essential.