Luxury Private Club Member Services Concierge

Makena Shared Services LLC; Hawaii; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

401k Contribution

Vacation Time & Holidays

Employee Meals

Referral Incentives

Recognition Programs

Life Insurance

Long-term Disability

Fertility & Family Planning Support

Professional development

Job summary

Makena Beach & Golf Club, part of Discovery Land Company, is seeking a full-time Member Services Attendant in Maui, Hawaii. You will serve as the primary contact for members and guests, coordinating reservations, itineraries, transport, and club experiences with impeccable hospitality.

Ideal candidates are organized, proactive, and committed to delivering a luxury private club experience, with strong communication and teamwork across departments.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Hospitality, Business, or related field preferred.
• Minimum of two years in luxury hospitality, private club, hotel, or concierge.
• Exceptional written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Excellent attention to detail.

Responsibilities

• Welcome members and guests in a warm, friendly, and professional manner.
• Answer incoming calls, emails, and member inquiries promptly.
• Coordinate dining reservations, golf tee times, spa appointments and classes.
• Prepare customized itineraries for members and their guests.
• Arrange airport transportation and other transportation needs.
• Coordinate arrivals/departures with Residential Services to prep residences.
• Communicate with F&B, Golf Ops, Outdoor Pursuits, Spa, Retail, Security, Housekeeping, and others.
• Maintain accurate member profiles, preferences, reservations, and requests.
• Assist with planning club events, tournaments, and member activities.
• Monitor daily arrivals, departures, and VIP visits to ensure arrangements completed.
• Resolve member concerns promptly with a positive attitude.
• Promote club amenities, dining experiences, and events.
• Maintain confidentiality of member information.
• Complete administrative tasks and keep area organized.
• Perform other duties as assigned by Member Services Manager.

Skills

Communication

Organization

Multitasking

Attention to detail

Microsoft Office

Reservation software

Education

Associate's or Bachelor's degree in Hospitality or Business

Tools

Microsoft Office

Job description

Makena Beach & Golf Club, part of Discovery Land Company, is seeking a full-time Member Services Attendant in Maui, Hawaii. You will serve as the primary contact for members and guests, coordinating reservations, itineraries, transport, and club experiences with impeccable hospitality.

Ideal candidates are organized, proactive, and committed to delivering a luxury private club experience, with strong communication and teamwork across departments.