Maui-Based Youth Development & Crisis Supervisor

Lines for Life; Kahului (HI); Presencial; USD 37.000 - 47.000; Jornada completa

Descripción de la vacante

Lines for Life in Maui County seeks a Clinical and Youth Development Supervisor to oversee YouthLine volunteers and interns, provide mentorship, and ensure clinically sound support for youth in crisis. The role also drives clinical training, quality assurance, and outreach activities in schools and communities.

The position requires a Master’s Degree in a related field and at least 2 years of youth crisis/mentoring experience, with strong interpersonal, trauma‑informed care and leadership

Formación

• Master’s Degree in a related social sciences field (required).
• Minimum of 2 years’ experience working with youth in a crisis, mentorship, or mental health setting.
• Crisis intervention training (ASIST, safeTALK, or YMHFA preferred).
• Delivering presentations in a work or school setting.
• Strong interpersonal and communication skills.
• Ability to mentor youth with compassion and maintain professional boundaries.
• High cultural competency and commitment to inclusive, trauma-informed care.
• Ability to assess and manage high-risk situations under pressure.
• Proficient in database and Microsoft Office applications.

Responsabilidades

• Supervise and mentor YouthLine volunteers answering calls, texts, and chats during scheduled shifts.
• Maintain and follow YouthLine contact procedures and follow all safety protocols.
• Provide real-time support, coaching, and clinical guidance to volunteers and interns.
• Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers.
• Identify and/or offer appropriate available resources that can be provided to contacts and support the efforts of YouthLine.
• Create a welcoming and inclusive environment that encourages learning, resilience, and growth.
• Collaborate with the Youth Development team to deliver ongoing mentoring and support.
• Respond to high-acuity contacts when they exceed the scope of youth volunteers.
• Provide clinical judgment on the need for emergency services or protective intervention.
• Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations.
• Complete call monitoring for each volunteer and intern at least quarterly in alignment with accreditation standards and program expectations.
• Identify quality gaps and provide timely, constructive feedback to youth volunteers.
• Support onboarding and training of new youth volunteers.
• Attend required meetings (team supervision, clinical supervision, staff meetings, etc.).
• Recruit youth and adult coaching volunteers and interns for the YouthLine through online and in-person methods to include underrepresented and underserved communities.
• Collaborate with the Youth Development teammates in Portland and Central Oregon to screen applications.
• Assist with coordinating the logistics of crisis intervention trainings for YouthLine volunteers (orientation, interviews, training, shadows).
• Assist in YouthLine Peer Crisis Intervention Specialist Training (training and shadows).
• Schedule volunteers (training, shadows, weekly shift coverage, monthly meetings, continuing education, etc.).
• Communicate important information to volunteers in a timely manner.
• Systematically check in with volunteers, with a focus on youth mental health and wellness. Offer support and connect with external resources as necessary (parents, therapists, schools, etc.).
• Maintain current information for all volunteers (contact information, relevant forms, background checks, etc.).
• Facilitate and help implement educational programming on suicide prevention, including peer-to-peer outreach and engagement efforts, where applicable.
• Deliver presentations in Maui County middle and high schools to educate students and raise awareness about youth mental health, suicide, self injury, depression, and other sensitive subject matters.
• Represent YouthLine through staffing tables, delivering short presentations, and speaking on panels at community events.
• Coach and mentor interns and volunteers through interactions at outreach activities.
• Co-facilitate the outreach portion of the YouthLine training for new volunteers and interns.

Conocimientos

Crisis intervention

Interpersonal skills

Communication skills

Mentoring

Presentations

Database & MS Office

Educación

Master’s Degree in related social sciences

Herramientas

Microsoft Office

Database systems

Descripción del empleo

Lines for Life in Maui County seeks a Clinical and Youth Development Supervisor to oversee YouthLine volunteers and interns, provide mentorship, and ensure clinically sound support for youth in crisis. The role also drives clinical training, quality assurance, and outreach activities in schools and communities.

The position requires a Master’s Degree in a related field and at least 2 years of youth crisis/mentoring experience, with strong interpersonal, trauma‑informed care and leadership