Maternity Care Support Navigator

Christian Healthcare Ministries; Barberton (OH); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Fully paid health benefits

Retirement and Life Insurance

12 paid holidays PLUS birthday

Lunch provided DAILY

Professional Development

Paid Training

Faith and purpose-based career机会

Résumé du poste

Christian Healthcare Ministries is seeking a Maternity Care Support Representative to act as the initial contact for members and families by phone or email. The role focuses on accurate data capture, courteous service, and guiding members through postpartum processes in partnership with the maternity team.

Key responsibilities include documenting calls in CHM systems, reviewing medical bill information for accuracy, and escalating issues as needed while maintaining HIPAA standards and

Qualifications

• HS Diploma or equivalent required.
• Able to operate a PC and standard applications.
• Experience with Microsoft Office programs.
• Experience operating routine office equipment (faxes, copiers, printers, multi-line phones).
• Strong analytical, organizational, and problem-solving skills.
• Strong verbal and written communication and active listening for outstanding service.

Responsabilités

• Assist member inquiries via phone and email with time sensitivity in mind.
• Respond to member inquiries within established service standards.
• Accurately document calls and updates in CHM systems.
• Examine medical bill information for accuracy and completeness.
• Verify and/or update member information as needed.
• Review member concerns and escalate to management when necessary.

Connaissances

Empathy

Patience

Active listening

Communication

Teamwork

Formation

HS Diploma

Outils

Billing systems

CRM/EMR software

Call management systems

Description du poste

Christian Healthcare Ministries is seeking a Maternity Care Support Representative to act as the initial contact for members and families by phone or email. The role focuses on accurate data capture, courteous service, and guiding members through postpartum processes in partnership with the maternity team.

Key responsibilities include documenting calls in CHM systems, reviewing medical bill information for accuracy, and escalating issues as needed while maintaining HIPAA standards and